Interesting. Our app has paying customers, so this week's latencies have been pretty stressful - but I don't agree with you.
We have dedicated servers for our old apps, and use Appengine for new ones. When old customers call asking about problems, the world is on my shoulders - I have total responsibility for it, and have to work through the night to resolve the issue. When new customers call, I make sure Google is aware of the issue, and after that I can't do anything about it - Google's engineers work through night instead of me, and in my book that's worth quite a bit. What did I say when customers called this week? The truth, as far as I could tell. The hardware upgrade caused an instability in the datastore, and engineers were working on it. My customers didn't enquire any further, but if they had, I'd have explained that our app is hosted on Google's Appengine, and their engineers were hard at work to resolve the issue. I have a reasonably high regard for my sysadmin skills, but I think informed customers would prefer Google's finest to be working on the issue than little old me. Having said that, I DO have a beef with the lack of feedback during the recent issue, as you'll see from a previous post. Google appear to have taken that on board, saying they will improve this... time will tell. You are correct that we need to tell our customers what is going on, and Google need to give us that information regularly. Bottom line - if you really want to know where "your" machines are located and the name of the guy running them, talk to Rackspace or some other virtual hosting outfit - or for real control, go for your own machines in colo. I've done all of the above, and for new apps I have decided to cede control - and responsibility - to Google. I'm paying less and sleeping better, but whether this was a good decision depends on whether recent events become the norm... time will tell. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en -~----------~----~----~----~------~----~------~--~---
