On Tue, Jun 16, 2009 at 7:59 PM, NealWalters <[email protected]>wrote:
>
> Nick,
> I just discovered that there were "Main/Logs" and "Admin/Logs".
> Yesterday, I was looking at the Admin/Logs.
> So today, in the "Main/Logs" I see my error.
>
> It is related to this:
>
> import atom.url
> returnURL = atom.url.Url('http', settings.HOST_NAME, path='/
> customerLogin')
>
> Then when I fixed that, was having problem with
> import gdata... (3 different imports).
>
> So lessons learned - do you agree?
> 1) ALWAYS up the version number in the app.yaml file so you can go
> back to the prior version
Actually, the major version is a string. I would suggest using version
control if you want to be able to easily revert, and using separate 'live'
and 'testing' major versions so you can deploy to 'testing' first.
> 2) Don't count on various imports being on the server. Not sure how
> you know until you try? QUESTION: Any techniques here?
The only libraries you can expect to have are those in the SDK and the
Python standard library.
> 3) Google support from my premier Google apps did not respond within
> 24 hours
Google Apps do not provide support for App Engine.
>
>
> I strongly suggest Google change this message (which had a link to
> Google support).
>
> Error: Server Error
> The server encountered an error and could not complete your request.
> If the problem persists, please report your problem and mention this
> error message and the query that caused it.
>
> The message could more clearly say: "For the reason of this error,
> please have your administrator check the "Main/Logs" from the
> administrator console." Seems like a more clear message would save
> unnecessary support requests from newbies.
How to find exception traces is all documented. It's standard practice not
to show end users information about exceptions.
-Nick Johnson
>
>
> Thanks,
> Neal Walters
>
> >
>
--
Nick Johnson, App Engine Developer Programs Engineer
Google Ireland Ltd. :: Registered in Dublin, Ireland, Registration Number:
368047
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