My recent experiences with appengine have been quite annoying. We have part of our server infrastructure that uses appengine. We recently released a new version that increased the load on our servers. Part of this load was increased load on app engine. Eventually we used up too much bandwidth and we were rate limited by google. I had set up billing previously with appengine but unfortunately the credit card had expired or was changed. Yes - I should have known about that ahead of time.
Here's the problem. The appengine billing is so fux0red that it takes an incredibly long time to make a change. This is what happened: 1) Detect that some pages weren't loading and figured this was from app engine. 2) Log into the billing settings. Oops - billing was broken. Fixed the credit card. 3) App engine *locks* the billing settings while processing the CC. Now with any other ecommerce platform credit card transactions are very quick. In the case of app engine, it took over an hour to process the credit card. 4) Go back and test URLs again. WTF - still not working. Realize that I didn't up my quota enough to cover the overages. My bad (although appengine clearly could be more helpful here). What's the point of setting up billing if all you do is cover pending charges? 5) Now I have to change the quota again. yet another 1 hour delay from google. 6) Still not working. log into the billing settings again and they have reset my quota back to the original amount of $$ / day. This still leaves me rate limited. WTF 7) Try to start the process again. Somehow I didn't completely finish the billing request so I was locked out of billing again for 30 minutes!!! 8) Just tried to up my quotas again... we will see. Is it not reasonable to assume that the most sophisticated software company in the world could process a credit card transaction in under an hour?? I get the emails from google checkout right away but the new billing settings take forever (or just never show up) in appengine.
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