On Apr 29, 10:29 am, Harlan Crystal <[email protected]> wrote:
> Agreed.  Having an outage at this time in the day really does
> noticeably cost my business money.

Just a reminder that there are Appengine users outside the US. Here in
New Zealand I'm happy that this time it's early morning, unlike all
the previous ones that we're smack bang in the middle of my day. If
you think about it, some applications will be busiest first thing in
the morning, some during business hours, and some in the evening.
Throw in Europe and Asia, and there is no good time for maintenance.
I'm hoping that Google will phase out maintenance outages completely -
any Googlers like to comment on the possibility of this?

Like you, I have paying customers. I email them warnings about each
outage, and get very few complaints. I generally hold a couple of
feature updates until after each outage so customers feel their
getting some return for the inconvenience. This turns the outage into
a positive thing, because it gives the impression that we're improving
and refining the system.

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