Hi Ikai, Thank You for your response. It seemed strange to me too, as most of the users from my organisation were blocked, but the same users were able to access from a different IP.
I was not able to find any HTTP header information from the logs, since at the time this happened I was not able to find any details from the server logs. Or do you mean request headers from our internal gateway servers? > It looks like certain users were blocked around the time reported. They should not be blocked anymore, as this has been resolved. Yes, most of the users were blocked for a couple of hours when I reported this issue. They were able to access our application after that. I was wondering if you had any information from your side as to why this could have happened, if it's something from within my organisation's networks we need to be able to fix that to avoid such incidents in future. Thanks, Arun Shanker Prasad. On Wed, Aug 4, 2010 at 5:28 AM, Ikai L (Google) <[email protected]> wrote: > Looks like this comes from automated search queries: > > > http://www.google.com/#hl=en&source=hp&q=sorry.google.com&aq=f&aqi=&aql=&oq=&gs_rfai=&fp=50c9746d5062f48d > > Which is strange since this is an App Engine application. Any chance you > have any more lower level details like HTTP headers? > > On Tue, Aug 3, 2010 at 11:10 AM, Arun Shanker Prasad < > [email protected]> wrote: > >> Hi All, >> >> Any updates on this please? >> >> It would be very helpful if I could identify the cause and try to find >> a solution/work around for this. >> >> Thanks, >> Arun Shanker Prasad. >> >> On Aug 2, 2:47 pm, Arun Shanker Prasad <[email protected]> >> wrote: >> > Hi, >> > >> > The issue seems to be resolved now. But since I was not able to see >> > any errors in my logs, could someone please investigate this and >> > provide me with some info so that I can avoid this in future. Since >> > almost all our IPs were blocked except only a couple, which means a >> > majority of our users were not able to access the application. >> > >> > Thanks, >> > Arun Shanker Prasad. >> > >> > On Aug 2, 12:34 pm, Arun Shanker Prasad <[email protected]> >> > wrote: >> > >> > >> > >> > > We are unable to access our application from certain IPs. Our >> > > application is an internal application that we use only from within >> > > our organisation. Since all of our networks have public static IPs, I >> > > expect most of the request to originate from the same set of IP >> > > addresses. Since today morning we are not able to access our >> > > application from some of these IPs. I am not able to see any errors in >> > > the logs and the website is redirected to 'sorry.google.com'. Please >> > > have a look and hoping resolve this as soon as possible. >> > >> > > I have also raised this as a production issue in the issue tracker; >> http://code.google.com/p/googleappengine/issues/detail?id=3536 >> > >> > > Screen shots also attached to the issue. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Google App Engine" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]<google-appengine%[email protected]> >> . >> For more options, visit this group at >> http://groups.google.com/group/google-appengine?hl=en. >> >> > > > -- > Ikai Lan > Developer Programs Engineer, Google App Engine > Blog: http://googleappengine.blogspot.com > Twitter: http://twitter.com/app_engine > Reddit: http://www.reddit.com/r/appengine > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]<google-appengine%[email protected]> > . > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
