Hi Ikai - Just to be clear the issues have NOT subsided since last night. I hope you guys are working on eliminating the root of the problem and not just "monitoring the service closely" as the latest App Engine Notify post suggests.
http://groups.google.com/group/google-appengine-downtime-notify/browse_thread/thread/9cf3b0cafdd6c235 And even though the status page says "this spike did not affect the performance or uptime of applications" - every spike DOES in fact affect the performance of applications (mine at least - GQueues, but probably all apps). These red spikes make my app inaccessible. Even the yellow spikes cause many 500 errors. Basically this makes my app unusable, because users can't get any consistent work done with the frequent errors. http://code.google.com/status/appengine/detail/datastore/2010/09/15#ae-trust-detail-datastore-get-latency Most of all, the frequent errors make my app seem very brittle and deteriorates user confidence. Sales drop and my own forum gets lots of complaints. And then of course people start posting on Twitter. Anyway, I'm sure you guys are working very hard to fix the issues and want App Engine to be as reliable as possible. My suggestion is that you also look to improve communication during these times. I have to respond to my own users during these situations. This becomes very difficult when all I can tell them is "Google thinks the issue is resolved and is just monitoring the situation" when clearly the status graphs indicate otherwise and people can't access my app. Or "Google says the issue didn't affect performance or uptime" when clearly it has. -Cameron On Sep 15, 6:13 am, Arny <[email protected]> wrote: > We're still getting a lot of 500s (dashboard & front end). > > Did you transferred our apps to lower-cost servers or why is > everything working that bad since the maintenance? > When are the REAL paid services coming? > > On Sep 15, 6:17 am, "Ikai Lan (Google)" <[email protected]> > wrote: > > > > > Hi Tim, > > > You can track the progress here: > > >http://groups.google.com/group/google-appengine-downtime-notify/brows... > > > It's pretty hard to give an ETA, but we'd like to resolve this as soon as > > possible. We're seeing signs that the issues may have subsided, but we'd > > like a bit more confidence before giving the all clear. > > > On Tue, Sep 14, 2010 at 6:49 PM, Tim Hoffman <[email protected]> wrote: > > > Hi > > > >http://groups.google.com.au/group/google-appengine-downtime-notify/br... > > > was posted several hours ago, with no updates. > > > > I certainly am experiencing significant ongoing issues with taskqueues > > > and datastore timeouts and half the time can't get to the dashboard. > > > > I know someone must be working hard on this, but a little more detail > > > on progress, ie ETA to recovery would be really great > > > > Thanks > > > > Tim > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "Google App Engine" group. > > > To post to this group, send email to [email protected]. > > > To unsubscribe from this group, send email to > > > [email protected]<google-appengine%2Bunsubscrib > > > [email protected]> > > > . > > > For more options, visit this group at > > >http://groups.google.com/group/google-appengine?hl=en. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
