yes I'm looking for open source software to help run my business. I am 
willing to pay for it.

The online helpdesk services I looked at like mojo either lack needed 
features or have so many features they are confusing to use. So I want 
something open source which I can modify, rather than starting from scratch.

I have used the GAE mail API and you are right it is simple. But building an 
app on it that assigns an incoming email to the correct ticket, deals with 
encoding issues, attachments, etc - is non trivial.

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