Update: paid for always on, and still the same issue:

2011-05-23 23:38:25.073 /user/profile/ 500 294897ms 22746cpu_ms 
18710api_cpu_ms 1kb Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) 
Gecko/20100101 Firefox/4.0.1,gzip(gfe),gzip(gfe),gzip(gfe)
2011-05-23 23:37:59.630 /user/profile/ 500 189658ms 70cpu_ms 0kb Mozilla/5.0 
(Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 
Firefox/4.0.1,gzip(gfe),gzip(gfe),gzip(gfe)
Looks like it is stuck while accessing the file system (accessing a Django 
template in one case and in importing a module in another case). Are there 
known issues with the file system?

Can someone from Google please respond? What is the best way to get customer 
service?

Sarang

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