Hey Ben,
  You might try filling a production issue. Johan has been exceptional about
responding to those pretty fast.

http://code.google.com/p/googleappengine/issues/entry?template=Production%20issue

Robert

On Sep 9, 2011 2:32 PM, "Exceptional Notifications" <
[email protected]> wrote:
>
> Hey Google App Engine,
>
> I'm posting here as I have had zero response from the billing forms. We
have an outstanding balance and when I go to pay, the Google checkout button
crashes and it locks our account into a grace period.  I can't find this as
a known issue, but we need to update our billing and our Google App is a key
part of our infrastructure.
>
> Can you get someone to look into our account.
>
> Regards
> Ben
>
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