One last thing that is incredibly evil: paying customers do have an SLA, BUT if the SLA is not met its your responsibility to complain to Google to get credit towards your next month bill, and they don't have a metric of monthly uptime anywhere. To be able to claim against the SLA, I have to keep my own metrics of uptime.
Way to really stand behind your product Google. And if its not met: Monthly Uptime PercentagePercentage of monthly bill credited to future monthly bills of Customer99.00% – < 99.95%10%95.00% – < 99.00%25%< 95.00% 50% But thats ok I'm sure they tell you who to contact: "To notify Google of SLA Financial Credit eligibility, please see the Documentation." - http://code.google.com/appengine/sla.html I couldn't even imagine how mad I would be if my service was only up 95% of the time, and they only refunded 50% of my costs. Its really just embarrassing. Get your shit together, get a real SLA that allows you to stand behind your product, lower the prices, and stop being evil. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/oCbbrmOlhtgJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
