Hi Hanna,
Sonds like a real bummer. I suspect you should contact Google Apps
support and/or the registar who handled this. Last time I looked,
Google was using either enom or godaddy.
See the support menu:
http://www.google.com/apps/intl/en/business/index.html
For reference, App Engine Billing FAQ:
http://code.google.com/appengine/kb/billing.html
Robert
On Fri, Feb 3, 2012 at 00:47, Hanna Reyes <[email protected]> wrote:
> Hello. How do I get in touch with Google about a billing issue?
>
> I purchased 2 domain names through Google for 10 US Dollars each and
> this should be good for a year. But when I checked my email today, I
> got a notification that payment for my domain purchase was declined by
> my bank and that my purchase was in danger of being suspended.
>
> So I checked my card statement online and noticed that I was billed
> twice by Google already. So that 20 US Dollars off my bank account. I
> would like to send this statement to Google because from what I
> understood when I made the domain name purchase, I would only be
> billed 10 US Dollars a year for a domain.
>
> I checked on the other domain I purchased, and it still had a glaring
> red notification bar informing me that payment for it has not yet been
> made. I'm confused about this. How many times will I have to be billed
> 10 US Dollars for a domain name purchase? Please respond soon. Thank
> you.
>
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