Simon, so you're saying that setting Min Pending Latency slider to e.g. 10s does not work for you?
On Wednesday, June 13, 2012 10:09:20 PM UTC+2, Simon Knott wrote: > > I still find it bizarre that we can't cap the maximum number of instances. > > > If we could say "I never want any more than 5 instances", then this > billing problem goes away - sure, your service will probably be hit with > performance issues, but at least you are in more control of your outgoing > costs. > > On Wednesday, 13 June 2012 09:20:23 UTC+1, nischalshetty wrote: >> >> We have been on GAE/J from more than 2 years now. We have 2 products that >> run on it. A couple of weeks ago, I noticed an unusually high latency for >> one of our products and as a result a high number of instances being >> present (I guess if latency increases, the number of instances would >> increase as well to serve new requests). >> >> I logged a production issue >> (link<http://code.google.com/p/googleappengine/issues/detail?id=7624>) >> and the gae team took it up swiftly and started work on fixing it. Though >> it took time to fix it, I was happy that they were in touch while fixing >> the issue. >> >> Since the bump in instances was a result of the problem encountered due >> to a degradation of GAE infrastructure, I thought it was right on my part >> to ask for a refund of the extra billing charges that were levied. >> >> Our charges are usually in the range of $30 per day but during the 3 days >> the charges were *$86, $188 and $47* (attached the screenshot). That's >> pretty steep and it does hurt our weekly budgets as we're a bootstrapped >> startup. >> >> When I contacted customer service and asked for a refund I was told that >> the SLA is violated when there are exceptions thrown with error code 500. >> Since that wasn't really the case here, we were denied the refund. >> >> In our case it was the latency(caused due to some problem with appengine) >> that made our app take a big hit which means it isn't covered under SLA! In >> case the GAE infrastructure degrades again, and instances spin up at a >> crazy rate once more, it means we have to pay the charges. I dread if this >> problem ever crops up again and stays for a week. >> >> This can happen to anyone due to any bug in appengine and I thought it >> was good to give a heads up. If GAE causes a high number of instances to >> spin up for no fault of yours, you would still end up paying the charges. >> > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To view this discussion on the web visit https://groups.google.com/d/msg/google-appengine/-/WxytTrd8-CoJ. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
