Nick,

We're looking into this and will update you if there are any system-wide
issues.  If you are looking for support options with a higher SLA, you may
want to consider upgrading to a Premier
Account<https://developers.google.com/appengine/docs/premier/>
.

-- Chris

Product Manager, Google App Engine


On Mon, Aug 20, 2012 at 11:57 AM, Joakim <[email protected]> wrote:

> This is currently available if you sign up for a Premier Account.
>
>
> On Monday, August 20, 2012 8:31:50 PM UTC+2, Nick wrote:
>>
>> It's just like you said, there is nothing we can do besides pray, hoping
>> that someone at Google looks at it.  Which doesn't seem likely given that
>> their console shows no production issues.  There should be a better
>> communication channel (two way) for dealing with production issues!
>>
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