I received an alert from Pingdom this evening at 5:55pm PST that our 
production API servers were unresponsive.  I use a number of B2 backends to 
host our production api and none of them are responsive.  Upon checking the 
logs I found that an /_ah/stop command had been issued at approximately the 
same time as the pingdom alert.  

I've attempted clicking "stop" then "Start" on the backends page, and even 
redeploying source and doing a "Backends-update" command to get this going 
again, but nothing is working.  I need support ASAP.

The account identifier is loyaldash-services. 

Thanks in advance.

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