Hi,
I am a developer, I have advised a company to use GAE to host their application. I did not realize that it seems that there is no support if they do not pay 500$/month. The application (Application ID: commanderepas) is in test run in one place (a kiosk on a touch screen) since the end of December so there is not a lot of traffic. Since Friday, the application is unusable because most the time a DeadlineExceededException is raised when a new instance is created. The issue (I am not the only one) is raised here : http://code.google.com/p/googleappengine/issues/detail?id=8806. The application is the same since it was deployed and usually this request take less than ten seconds. I have made other web sites hosted on IIS, when there is a trouble, I can check almost everything with Terminal Server. With GAE I am stuck with this (http://code.google.com/status/appengine) claiming that everything is ok. We cannot cope with down times like these without any advice or clue. I have read the terms of service, but it seems that there is no support under 500$/month, am I right? Without paid support will someone at Google try to find why suddenly something goes wrong? Thanks for having reading me... P.S.: I have had the same trouble during a weed-end at the end of December, but on Monday everything was running well again. So I think it is not a trouble with the application. P.S. bis: I tried to post this message a few days ago but it did not show up on the group. So I post it again, but now the application is running fine since Friday at the end of the morning (in France), but I have done nothing to it. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/google-appengine?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
