Hi guys,
I built a website that's been running in autopilot for months (billing
enabled). Recently I realize that the Google Apps user used for
transactional email (info@MYAPP) has been "suspended for abuse" (according
to Google Admin Control Panel). I can't even login ("This account has been
disabled").
According to http://support.google.com/a/bin/answer.py?hl=en&answer=33326,
"Administrators can contact Support for more information," but apparently
both phone and email support are *not* available for Free Google Apps (I
have this long before they close it).
My website is a dating website. I never use info@MYAPP other than
notification email for signups in LaunchRock ("we've launched, register
here"), welcome email ("please confirm your email") and new message email
("somebody sent you a message"). I have SPF and DKIM properly set up. I
suspect the reason for suspension is because some of my users register with
invalid email account, so those transactional emails bounced (I know from
implementing Email Bounce Handler recently).
What should I do? The website is still not making money (I don't put ads,
and everything there is free), so I'm really hesitant to upgrade to Google
Apps for Business just to raise support, esp. if it's not guaranteed to
enable the user. I'm also not ready to use dedicated 3rd party email
service, as I want to keep cost to minimum (not to mention MailChimp
doesn't accept dating websites).
Has anyone had this problem? How did you solve this? What's the next thing
forward to avoid this again?
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