I have absolutely had these experiences in the past. When I raised the issue 
through support, they were able to quantify roughly a 99% success rate, but it 
was very challenging for them to diagnose the root cause. At some point it 
mostly fixed itself up. My feeling is that the issue was probably related to 
routing from the data centre to the destination, a quirk or network config 
somewhere.

It was very frustrating, probably on both ends. I'd recommend raising with 
support if you can, I'm not sure how to progress if you don't have a premium 
account.

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