It did not. Show a pin. I spent a LOT of time looking for pins before
remembering I had an email with a phone number that a live human would
answer. But my staff didn't have that email.

 

It is also very frustrating (as are all things AppsForDomains) that we can't
use the same "premiere"  billing that our AppEngine uses we have to manage
it separately.

 

 

 

From: [email protected]
[mailto:[email protected]] On Behalf Of Jose Montes de Oca
Sent: Wednesday, December 4, 2013 3:09 PM
To: [email protected]
Subject: [google-appengine] Re: Unhappy, Down, And Apparently System Thinks
I'm Not A Gold Support Member.

 

Brandon,

 

You can also reach us by going to http://enterprise.google.com/supportcenter
and signing in with the Google Account set up for support. Inside our
Enterprise Support center, we have a "Resource" tab which should show your
PIN number.

 

Feel free to create a case or call us to take a closer look into the issue.

 

Sincerely,

Jose M

Technical Solutions Engineer

Google Cloud Platform

On Wednesday, December 4, 2013 12:24:17 PM UTC-5, Brandon Wirtz wrote:

My AppsForDomains account appears to have gone Poof. 

My support doesn't seem to work anymore as the lovely "To retrieve your
support PIN code:" 

 

To retrieve your support PIN code:

1.       Sign in to the  <https://cloud.google.com/console> Cloud Console.

2.       In the left menu, select Projects.

3.       Click the name of your project that has
<https://support.google.com/cloud/answer/3420040#gold_details> Gold or
<https://support.google.com/cloud/answer/3420040#platinum_details> Platinum
support under PROJECT NAME.

4.       In the left menu, select Support.

5.       Click on Contact details under the Phone support section.

6.       Your PIN code will be displayed.

 

Results ins "Your support package: Bronze"

 

Despite paying pretty heavy fees to be able to call someone when something
breaks. Left V-mail for my account rep, but THIS is not how things should
work.

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