*One last update*

I see that the SLA refunds have actually been issued, yet there was no 
indication of it before the invoice that I just received now
If there was any email or indication of it, I probably wouldn't spend all 
this time infuriated

It would have been great if I could get those replies from support, for 
some reason they stopped replying after one point, might be an internal 
support bug, I think those emails should be tracked and at-least 
auto-replied / queued

The aftermath of the issue was bad for me, but not as bad as my worst case 
predictions, so all in all, currently my stance is positive

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