Hello,
We have a WordPress plugin that makes an API call to App Engine and a few
days ago we started getting reports that a handful of customers were
receiving Forbidden errors. After looking into the issue we discovered that
all of the affected customers use InMotion Hosting and that all of the
affected systems were connecting to App Engine from a specific block of IP
addresses managed by InMotion: 198.46.80.0/20. According to InMotion
support all of the affected servers are physically located in the greater
Los Angeles area.
When we run a curl that makes a simple api call from one of the servers
having issues this is the response we get. Note: I've highlighted the text
that makes me believe this might be a geolocation error of some kind:
* About to connect() to my.leadpages.net port 443 (#0)
* Trying 72.14.249.204... connected
* Connected to my.leadpages.net (72.14.249.204) port 443 (#0)
* Initializing NSS with certpath: sql:/etc/pki/nssdb
* CAfile: /etc/pki/tls/certs/ca-bundle.crt
CApath: none
* SSL connection using TLS_RSA_WITH_RC4_128_SHA
* Server certificate:
* subject: CN=*.leadpages.net,OU=IT,O="Avenue 81, Inc.",L=Minneapolis,ST
=Minnesota,C=US
* start date: Nov 07 00:00:00 2014 GMT
* expire date: Apr 11 23:59:59 2016 GMT
* common name: *.leadpages.net
* issuer: CN=Symantec Class 3 Secure Server CA - G4,OU=Symantec Trust
Network,O=Symantec Corporation,C=US
> POST /api/ HTTP/1.1
> User-Agent: curl/7.19.7 (x86_64-redhat-linux-gnu) libcurl/7.19.7 NSS/3.19.
1 Basic ECC zlib/1.2.3 libidn/1.18 libssh2/1.4.2
> Host: my.leadpages.net
> Accept: */*
> Content-Length: 80
> Content-Type: application/x-www-form-urlencoded
>
} [data not shown]
< HTTP/1.1 403 Forbidden
< Date: Wed, 21 Oct 2015 17:45:08 GMT
< Content-Type: text/html
< Server: Google Frontend
< Content-Length: 2046
< Alt-Svc: quic=":443"; p="1"; ma=604800
<
{ [data not shown]
* Connection #0 to host my.leadpages.net left intact
* Closing connection #0
<!DOCTYPE html><html lang=en><meta charset=utf-8><meta name=viewport
content="initial-scale=1, minimum-scale=1, width=device-width"><title>Error
403
(Forbidden)!!1</title><style>*{margin:0;padding:0}html,code{font:15px/22px
arial,sans-serif}html{background:#fff;color:#222;padding:15px}body{margin:7%
auto 0;max-width:390px;min-height:180px;padding:30px 0 15px}* >
body{background:url(//www.google.com/images/errors/robot.png) 100% 5px
no-repeat;padding-right:205px}p{margin:11px 0
22px;overflow:hidden}ins{color:#777;text-decoration:none}a
img{border:0}@media screen and
(max-width:772px){body{background:none;margin-top:0;max-width:none;padding-right:0}}#logo{background:url(//www.google.com/images/errors/logo_sm_2.png)
no-repeat}@media only screen and
(min-resolution:192dpi){#logo{background:url(//www.google.com/images/errors/logo_sm_2_hr.png)
no-repeat 0% 0%/100%
100%;-moz-border-image:url(//www.google.com/images/errors/logo_sm_2_hr.png)
0}}@media only screen and
(-webkit-min-device-pixel-ratio:2){#logo{background:url(//www.google.com/images/errors/logo_sm_2_hr.png)
no-repeat;-webkit-background-size:100%
100%}}#logo{display:inline-block;height:55px;width:150px}</style><a
href=//www.google.com/><span id=logo
aria-label=Google></span></a><p><b>403.</b> <ins>That’s an error.</ins><p>
*Your client does not have permission to get URL <code>/api/</code> from
this server. (Client IP address: 198.46.81.10)<br><br>We're sorry, but
this service is not available in your country.*
<ins>That’s all we know.</ins>
Am I on the right track in thinking this is a geolocation issue of some
kind? If so, how can we resolve it? Any help or guidance you can provide
would be greatly appreciated!
Thank you,
Cody Rowland
Technical Support Specialist
LeadPages.net
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