- What did you find most difficult about the first-time user experience? Where did you get stuck? No so much the first time experience, but the follow on experience.... if you ever run into a problem (often a security glitch, like when an App Engine service account goes missing in the permissions but was not deleted by me) trying to diagnose it without help is almost impossible. Had this problem with App Engine, Cloud Storage (bucket permissions). And now in trying to migrate to Managed VMs. Also with bugs and non-helpful error messages in the Cloud SQL Admin API. Or in the very beginning, even knowing what servies to use for what.
Other issues I have with Google Cloud 1. development pace is way too slow! Problems go unresolved in many cases for *more than a year*. For example, Managed VMs still can't access Cloud SQL in the same way that App Engine sandboxed does. For our app, this will cause major migration headaches as tons of additional @% MySQL user accounts will have to be added and maintained to mirror the existing @localhost accounts because the access paradigm is different. The Cloud SQL Admin API has been in some form of beta forever. If you are going to put out a service, don't let the beta period extend more than 6 months. People need to lock things down and deploy. 2. Another problem is google's way of naming things and having too many similar but overlapping services. A new user to the platform will find it very difficult to choose how to store his data. Big Query? Cloud SQL? Datastore? BigTable? You create lots of different services with different names rather than a single robust service that evolves over time. For example, why not call Managed VMs just App Engine 2.0? Why not have a popup on a service option that compares it with all other possible options and lists the pluses and minuses of each and the ideal and incorrect use cases? A person starting needs to make too many choices.... best language? Data storage (Big Query? Cloud SQL? Datastore? BigTable?). Front end served by CE? App Engine? Containers? Managed VM? It is just way to much to absorbe and make intelligent decisions on in any reasonable sort of time frame. On Wednesday, April 15, 2015 at 1:37:31 PM UTC-4, Katie Ball (Google Cloud Support) wrote: > > Hi, > > My name is Katie, and I am on the Google Cloud Platform technical support > <http://cloud.google.com/support> team. > > This message is to Google Cloud Platform community members, especially if > you are newer to GCP. I would like to know what our team can do to help you > have a better and more enjoyable experience during the first days on GCP. > > Did you need technical support? If so, I’d like to hear all about it. > > I’d also like to know: > > - > > What did you find most difficult about the first-time user experience? > - > > Where did you get stuck? > > > Please reply to the group with your answers or any ideas you have on how > the technical support team can help new customers get familiar with GCP. > > And as a thank you for the great ideas, we will be giving away support > coupons worth $450 (equivalent to 3 months of silver support) to 5 lucky > community members who post a response. Please make sure to reply before > April 22nd. > > Thanks for your insights, and cloud on! > > Katie > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/google-appengine. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/d2f10a3c-b43a-41f9-abd7-14ad93c52288%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
