Good to hear, I wish you the best in your interaction with Billing support. Feel free to update this thread if you have any useful information for other users.
On Thursday, March 3, 2016 at 7:51:19 PM UTC-5, Edward Sentongo wrote: > > Hello Nick, > > Thank you for your reply. I submitted the issue. There was no option to > submit screenshots. > > *"Thank you for contacting us. One of our support agents will process it > shortly, usually within 2-3 business days. We can not guarantee a response > time. In the meantime, please see our help center to see if your question > may have already been answered there."* > > Hopefully my issue will be solved immediately because around this time is > when payments are deduct from me for google app engine usage. > > Cheers, > Edward > > On Thursday, March 3, 2016 at 10:04:00 PM UTC+1, Nick (Cloud Platform > Support) wrote: >> >> Hey Edward, >> >> It sounds as though some of your instances were migrating to the newest >> version of the runtime (1.9.34), and it's possible that the new version >> caused the instances to spin up in strange ways. This should never affect >> your billing or cause you to go over the daily budget, so you should contact >> Billing >> <https://support.google.com/cloud/contact/cloud_billing_internal?rd=1> >> to get that sorted out immediately. I wish you the best of luck in >> contacting them. >> >> As far as the reason for the instances restarting once killed, this could >> have something to do with the autoscaler's perception of your request load, >> and the configuration you gave in your app.yaml, but it could also be a >> behaviour of the version of the 1.9.34 runtime which some of you instances >> were using. You can feel free to ask about this in the case that you open >> with billing. >> >> This is about all the advice I can give you from looking at the graphs >> and reading your post. Again, I wish you the best of luck in getting a good >> resolution to your issues here. >> >> Sincerely, >> >> Nick >> Cloud Platform Community Support >> >> On Thursday, March 3, 2016 at 8:33:39 AM UTC-5, Edward Sentongo wrote: >>> >>> Hello, >>> >>> Since February 29, too many instances are being launched to service few >>> requests. >>> I have not updated any app whatsoever. Front end requests are normal or >>> even slightly less that previous. >>> >>> *Example:* >>> - at one time 2 instances of v1.9.34 and 4 instances of v1.9.33 were >>> launched. Yes, it release versions v1.9.33 and v1.9.34 are being toggled at >>> will! >>> - one instanced serviced 700 request. >>> - the other 2 serviced 10 - 20 requests >>> - the rest serviced 1 or 2 requests. >>> >>> *What I have done:* >>> - I shutdown the instances serving less than 10 requests. They were >>> immediately restarted. Why should 3 instances service 1 simple request be >>> restarted as soon as I shut them down? >>> - I disabled the affected apps and re-enable them. This didn't help >>> anything. >>> * There's no options in my app-settings to limit the number of (idle) >>> instances >>> >>> *Consequences:* >>> - My costs have been increasing. In the last 3 days, I have been billed >>> what I normally use in a week. Is there a possibility of a refund? Is there >>> a 'trick' I am missing here? >>> >> -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/google-appengine. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/a7088b29-5c06-4d81-84f5-d60f22277fec%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
