Hi Jordan,

Case number for CloudSQL issue is:

[#12317695] General Cloud Billing Query [] [ 
ref:_00D00VNwG._5006015YLfd:ref ]

If possible could you just start my instance first before fixing anything? 
We had dozen of website depending on this database and now we cannot offer 
all the services to our client and we cannot accept any payment from any 
new clients too

Thanks for your help



On Thursday, March 16, 2017 at 11:55:16 PM UTC+8, Jordan (Cloud Platform 
Support) wrote:
>
> Hey Lawrence,
>
> Could you provide the case number for the Billing Case you opened so that 
> I can see your project information. As previously noted Google Groups is 
> not for technical support and if they needed to route you (because your 
> billing account is ok) it should have been either directly to technical 
> support or to the the Issue Tracker 
> <https://cloud.google.com/support/docs/issue-trackers>. 
>

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