Hi Guy, You may consider availing yourself of the support opportunities offered; there is more than one support package, and you may choose according to your needs. In the developers' console, you can reach the support overview page by clicking on the support link offered in the drop-down left-hand frame and choose "support" and then "overview".
As things are now, no team viewer type intervention is offered, but you may chat with a support person via Google Hangouts. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at https://groups.google.com/group/google-appengine. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/c5eaf0cb-8359-4f57-abe2-0525da57baf1%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.