The application must be in the in the same region as the redis instance and 
on the same network to be authorized to access the Redis instance 
<https://cloud.google.com/memorystore/docs/redis/connect-redis-instance-flex>. 
Please check that your use case follows these requirements and if so please 
post an example of the timeout error when the instance fails to connect 
with memorystore as the resulting error is unclear when the connection 
fails. 

To clarify were you trying to connect via a Compute Engine VM as detailed 
here 
<https://cloud.google.com/memorystore/docs/redis/connecting-redis-instance#connecting-compute-engine>?
 
If not please specify how you tried to connect any resulting error message. 

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