Hello,
You can contact Google Cloud Platform Support for your issue as instructed here <https://support.google.com/cloud/answer/6305667?hl=en> to get updates or to provide further instructions. If you need urgent attention you can consider escalation of the case. For that you can get further information here <https://cloud.google.com/support/docs/best-practice#escalating>. On Thursday, January 16, 2020 at 2:33:26 PM UTC-5, bFlood wrote: > > we have a "P2 - High Impact - Service Severely Impaired" issue right now > and its been 2.5 hours since we've heard from Google Support on the case. > is there anyway to elevate an issue? We spend tens of thousands every year > on GCP > > We've been using AppEngine since it started and have changed ssl > certificates several times, this time something went wrong in the process > and we're only half working. all www traffic is 404, never reaches our > instances > > for the first time, I'm starting to have major doubts about where the > whole Google Cloud Platform is heading > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/00dfb39d-c293-40b7-b9bd-2cbf1698c0fe%40googlegroups.com.
