I'm glad you connected with the right support team. Thanks for the follow-up.
-alex On Feb 6, 8:16 am, "Eric Pierce" <[EMAIL PROTECTED]> wrote: > I exchanged some more messages with tech support and got more info on Gmail > spam system: > > Thanks for your patience while we investigated this issue. The best > solution for your needs will be that we add the last hop IPs before the > messages hit the Gmail gateway to an internal whitelist, it might be just > one IP or multiple IPs depending on how you have set up your gateway. This > IP list will actually facilitate spam classification by the sophisticated > Gmail spam classification service that processes hundreds of signals,not > only connection IP, for positive identification of spam. You can read more > about this in a public white paper published by Google > athttp://www.ceas.cc/2006/19.pdf. We will be happy to do this as soon as you > provide us the IP addresses. > > Without adding your gateway server to a whitelist, it is possible that > your gateway server is penalized for forwarding spam to users through > Gmail. Another suggestion I have is that you make sure that you are not > forwarding large amounts of emails to users unknown to Gmail i.e. users > that exist on your domain but aren't yet created in your Google Apps > account. Admins who are testing Google Apps for large organizations tend > to do this and they set the routing settings to route all unknown emails > to their internal servers. This works as expected but the domain > reputation may suffer when Gmail starts getting too many emails for users > unknown to the system. > > They've since added our gateway IPs to their internal whitelist and we have > begun the rollout to our students. The system won't be available to > everyone until 2/25, but I've opened it up to a test group of a couple > thousand, so I should start getting reports soon if there's a problem. > > -Eric > > On 2/5/08, Alex (Google) <[EMAIL PROTECTED]> wrote: > > > > > > > Hi Eric, > > > This is a good question that I don't know the answer to. Can you > > cross post it to the general Google Apps discussion group? > > >http://groups.google.com/group/apps-discuss > > > There seem to be a few threads on this topic. > > > Here's the help center entry on email IP whitelisting: > > >http://www.google.com/support/a/bin/answer.py?answer=60751 > > > Are you in a position where you can try a percentage of your users or > > even a few test accounts to see what the effect of IP whitelisting is > > on the spam volume? > > > -alex > > > On Feb 1, 11:48 am, "Eric Pierce" <[EMAIL PROTECTED]> wrote: > > > How many people out there are using the the Email gateway? ( > >http://www.google.com/support/a/bin/answer.py?answer=60730) For those you > > > that are, are you doing your own spam scanning and not using > > Google's? I'm > > > worried that the gateway systems are going to get flagged as spammers > > very > > > quickly after launch. Let's say we have 5 machines that's are set as MX > > > records for our domain and we get a million messages per day and about > > 95% > > > of those are spam. From Google's perspective, our domain is receiving > > 950K > > > spams/day from these 5 IPs -- so I'm assuming that those IPs are going > > to > > > get throttled and/or blocked unless there is some way to tell Gmail that > > > those machines are our gateway systems. I sent a note to technical > > support, > > > but basically all I got back was that I could whitelist the servers. I > > > could do that (although I don't know if the whitelist actually applies > > to > > > connection throttles), but then *nothing* would get marked as > > spam. Someone > > > out there must have run into this already, so I thought I'd throw it out > > to > > > the group. > > > > -Eric > > -- > ######################################################### > Eric Pierce, RHCE Phone: > (813) 974-8868 > Academic Computing Fax: > (813) 974-1799 > University of South Florida Email: > [EMAIL PROTECTED] --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Google Apps APIs" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/google-apps-apis?hl=en -~----------~----~----~----~------~----~------~--~---
