* Customer PIN: EDU217921
    * Support PIN: 59028

We have code actual code in SamlResponseTemplate.xml
================================================================================
<samlp:Response ID="<RESPONSE_ID>" IssueInstant="<ISSUE_INSTANT>"
Version="2.0" Destination="<DESTINATION>" InResponseTo="<REQUEST_ID>"

        xmlns="urn:oasis:names:tc:SAML:2.0:assertion"

        xmlns:samlp="urn:oasis:names:tc:SAML:2.0:protocol"

        xmlns:xenc="http://www.w3.org/2001/04/xmlenc#";>

    <Signature xmlns="http://www.w3.org/2000/09/xmldsig#";>

        <SignedInfo>

            <CanonicalizationMethod Algorithm="http://www.w3.org/TR/
2001/REC-xml-c14n-20010315#WithComments" />

            <SignatureMethod Algorithm="http://www.w3.org/2000/09/
xmldsig#<RSADSA>-sha1" />

            <Reference URI="">

                <Transforms>

                    <Transform Algorithm="http://www.w3.org/2000/09/
xmldsig#enveloped-signature" />

                </Transforms>

                <DigestMethod Algorithm="http://www.w3.org/2000/09/
xmldsig#sha1" />

                <DigestValue></DigestValue>

            </Reference>

        </SignedInfo>

        <SignatureValue></SignatureValue>

        <KeyInfo>

            <KeyValue></KeyValue>

        </KeyInfo>

    </Signature>

        <samlp:Status>

                <samlp:StatusCode 
Value="urn:oasis:names:tc:SAML:2.0:status:Success"/
>

        </samlp:Status>

        <Assertion ID="<ASSERTION_ID>" IssueInstant="<ISSUE_INSTANT>"
Version="2.0"

                xmlns="urn:oasis:names:tc:SAML:2.0:assertion">

                <Issuer><ISSUER_DOMAIN></Issuer>

                <Subject>

                        <NameID

                                
Format="urn:oasis:names:tc:SAML:2.0:nameid-format:emailAddress">

                                <USERNAME_STRING>

                        </NameID>

                        <SubjectConfirmation 
Method="urn:oasis:names:tc:SAML:2.0:cm:bearer"/
>

                </Subject>

                <Conditions NotBefore="<NOT_BEFORE>"

                        NotOnOrAfter="<NOT_ON_OR_AFTER>">

                </Conditions>

                <AuthnStatement AuthnInstant="<AUTHN_INSTANT>">

                        <AuthnContext>

                                <AuthnContextClassRef>

                                        
urn:oasis:names:tc:SAML:2.0:ac:classes:Password

                                </AuthnContextClassRef>

                        </AuthnContext>

                </AuthnStatement>

        </Assertion>

</samlp:Response>
=============================================================================
And We have renewed the code in SamlResponseTemplate.xml
=============================================================================
<samlp:Response ID="<RESPONSE_ID>" IssueInstant="<ISSUE_INSTANT>"
Version="2.0" Destination="<DESTINATION>" InResponseTo="<REQUEST_ID>"

        xmlns="urn:oasis:names:tc:SAML:2.0:assertion"

        xmlns:samlp="urn:oasis:names:tc:SAML:2.0:protocol"

        xmlns:xenc="http://www.w3.org/2001/04/xmlenc#";>

    <Signature xmlns="http://www.w3.org/2000/09/xmldsig#";>

        <SignedInfo>

            <CanonicalizationMethod Algorithm="http://www.w3.org/TR/
2001/REC-xml-c14n-20010315#WithComments" />

            <SignatureMethod Algorithm="http://www.w3.org/2000/09/
xmldsig#<RSADSA>-sha1" />

            <Reference URI="">

                <Transforms>

                    <Transform Algorithm="http://www.w3.org/2000/09/
xmldsig#enveloped-signature" />

                </Transforms>

                <DigestMethod Algorithm="http://www.w3.org/2000/09/
xmldsig#sha1" />

                <DigestValue></DigestValue>

            </Reference>

        </SignedInfo>

        <SignatureValue></SignatureValue>

        <KeyInfo>

            <KeyValue></KeyValue>

        </KeyInfo>

    </Signature>

        <samlp:Status>

                <samlp:StatusCode 
Value="urn:oasis:names:tc:SAML:2.0:status:Success"/
>

        </samlp:Status>

        <Assertion ID="<ASSERTION_ID>" IssueInstant="<ISSUE_INSTANT>"
Version="2.0"

                xmlns="urn:oasis:names:tc:SAML:2.0:assertion">

                <Issuer><ISSUER_DOMAIN></Issuer>

                <Subject>

                        <NameID

                                
Format="urn:oasis:names:tc:SAML:2.0:nameid-format:emailAddress">

                                <USERNAME_STRING>

                        </NameID>

                        <SubjectConfirmation Method="urn:oasis:names:tc:SAML:
2.0:cm:bearer">

                        <SubjectConfirmationData Recipient="<DESTINATION>"
NotOnOrAfter="<NOT_ON_OR_AFTER>" InResponseTo="<REQUEST_ID>"/>

                        </SubjectConfirmation>

                </Subject>

                <Conditions NotBefore="<NOT_BEFORE>"

                        NotOnOrAfter="<NOT_ON_OR_AFTER>">

                        <AudienceRestriction>

                        <Audience><DESTINATION></Audience>

                        </AudienceRestriction>

                </Conditions>

                <AuthnStatement AuthnInstant="<AUTHN_INSTANT>">

                        <AuthnContext>

                                <AuthnContextClassRef>

                                        
urn:oasis:names:tc:SAML:2.0:ac:classes:Password

                                </AuthnContextClassRef>

                        </AuthnContext>

                </AuthnStatement>

        </Assertion>

</samlp:Response>
========================================================================
On Aug 20, 10:33 am, "Alex (Google)" <[EMAIL PROTECTED]> wrote:
> Hi Satya,
>
> Can you submit a support request with a test user account we can use
> to troubleshoot this issue?  Instructions for submitting a support
> request (including Customer and Support PIN) are in the control panel.
>
> If the problem is with the code changes you made, can you revert the
> changes?
>
> -alex
>
> On Aug 19, 10:21 pm, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
> wrote:
>
> > Hi, My domain(thegpapastors.net) users are unable to login since from
> > 4days onwards. And we are getting struck in loading page when we are
> > trying to login using sso. We got a mail to update the aunthentication
> > code and
> > but we couldn't find where we have to update previously. Now we have
> > updated the authentication code in sso process. Still users are unable
> > to
> > login even we have updated the authntication code. please advice me as
> > soon as possible.
>
> > Thank you.
> > Satya.
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