Lauren's Blog: Google and Seniors
https://lauren.vortex.com/2024/05/09/google-and-seniors
Google refuses to create a specific role for someone to oversee the
issues of older users, who depend on Google for so many things but so
often get the shaft and lose everything when something goes wrong with
their accounts. Google should AT LEAST (I still think the role is
crucial), be providing focused help resources and a recurring (at
least monthly) blog to help this class of users ("Google for Seniors",
"Google Seniors Blog").
This would all be specifically oriented toward helping these users
deal with the kinds of Google Account and other Google problems that
so often disproportionately affect this group.
This would be good for these users (who Google unreasonably and
devastatingly considers to be an unimportant segment of their user
base) and frankly good for Google's PR in a highly challenging and
toxic political environment.
I'm so tired of having so many people in this category approach me for
help with account and other Google issues because they never
understood the existing Google resources that, frankly, are written
for a different level of tech expertise and understanding.
I have more detailed thoughts on this if anyone cares. No, I'm not
holding my breath on this one.
- - -
--Lauren--
Lauren Weinstein
[email protected] (https://www.vortex.com/lauren)
Lauren's Blog: https://lauren.vortex.com
Mastodon: https://mastodon.laurenweinstein.org/@lauren
Founder: Network Neutrality Squad: https://www.nnsquad.org
PRIVACY Forum: https://www.vortex.com/privacy-info
Co-Founder: People For Internet Responsibility
Tel: +1 (818) 225-2800
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