Google/Microsoft AI phone monitoring and false positives
I received this (public) response to my discussion of Google's and
Microsoft's plans to monitor phone calls with AI to alert people about
what the AI perceives to be "scams" ...
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@lauren I can't get over how insanely obvious the false positives will
be. Every person who cares for a loved one that is old, or otherwise
unable to do some life and finance chores for themselves will cause
this thing to alert about possible scams. We routinely talk to elderly
parents about money, telling them what to deposit or transfer or
withdraw. Which bills to pay, which account to take the money from,
etc.
These technologies have so little hope of succeeding and so much
likelihood of confusing and harassing people who already struggle with
modern technology. Our elderly relatives who struggle to login to
their online banking are not going to know what to do with an
#AI-generated #fraud alert. They simply won't understand.
Paco Hope
@[email protected]
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--Lauren--
Lauren Weinstein
[email protected] (https://www.vortex.com/lauren)
Lauren's Blog: https://lauren.vortex.com
Mastodon: https://mastodon.laurenweinstein.org/@lauren
Founder: Network Neutrality Squad: https://www.nnsquad.org
PRIVACY Forum: https://www.vortex.com/privacy-info
Co-Founder: People For Internet Responsibility
Tel: +1 (818) 225-2800
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