> The waypoints feature seems to suggest that I can provide a list of
> locations that the direction service must go through.

Yes.

> Question I have
> is, can these waypoints be made optional so direction service chooses
> the best route considering the waypoints as a restriction?

Not using the API, there is no "avoid this" facility.
There is enhancement request you could 'star' to vote for, but I
wouldn't hold your breath
http://code.google.com/p/gmaps-api-issues/issues/detail?id=214

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