Isomorphic Support routinely receives kudos from customers and the 
community, with 20-30 forum posts a day coming right from the dev and 
support teams.  When we aren't helping individuals, we're creating new 
samples and writing new docs for everyone.

This person (sbt) is not a customer, posted multiple duplicates of an 
elementary question covered prominently in introductory documentation, was 
referred politely to such documentation, posted follow-ups indicating he 
still hadn't read the docs he was referred to, then became abusive when 
both the community and Isomorphic ignored him.  But don't take my word for 
it, here are the threads:

http://forums.smartclient.com/showthread.php?t=22138
http://forums.smartclient.com/showthread.php?t=22095
http://forums.smartclient.com/showthread.php?t=22139
http://forums.smartclient.com/showthread.php?t=22106

Note these are partly duplicates - we had to delete 5 other verbatim 
duplicates.

The more you look into criticisms of SmartGWT, the more you will find they 
are as baseless as this one.  We offer a very high quality product, rapid 
innovation, and a responsive support team that aggressively fixes issues.

SBT is almost certain to fly off the handle now, so just FYI, I do not plan 
to reply.

On Monday, May 21, 2012 3:21:49 AM UTC-7, sbt wrote:
>
> It is free but their support is pathetic  I experienced it.
>
> On Saturday, May 19, 2012 3:12:36 AM UTC+5, Akram.Moncer wrote:
>>
>> hello,
>>
>> is SmartGwt free for the commercial use ?
>>
>> thanks 
>>
>> -- 
>> Akram MONCER
>> Personne
>>
>>  
> On Saturday, May 19, 2012 3:12:36 AM UTC+5, Akram.Moncer wrote:
>>
>> hello,
>>
>> is SmartGwt free for the commercial use ?
>>
>> thanks 
>>
>> -- 
>> Akram MONCER
>> Personne
>>
>>  
> On Saturday, May 19, 2012 3:12:36 AM UTC+5, Akram.Moncer wrote:
>>
>> hello,
>>
>> is SmartGwt free for the commercial use ?
>>
>> thanks 
>>
>> -- 
>> Akram MONCER
>> Personne
>>
>>  
> On Saturday, May 19, 2012 3:12:36 AM UTC+5, Akram.Moncer wrote:
>>
>> hello,
>>
>> is SmartGwt free for the commercial use ?
>>
>> thanks 
>>
>> -- 
>> Akram MONCER
>> Personne
>>
>>  

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