Hi, The automatic over-the-air configuration is performed using the Configure Device link on the My Device page. Please note this is only to configure you device using settings sent via SMS and can also be done manually on the device itself.
With regards to the device deletion: Each GooSync account only allows one device to be associated with it at any time. This association is achieved by linking a unique ID provided by the device to your GooSync account. Once this link is established no other devices will be allowed to connect to the account. Your server log files show that your current device that you are synchronising with is sending a different ID to the one that is already linked to your account. You need to delete your existing device from within GooSync in order to remove the old device ID. Once the old ID has been removed (when the device is deleted and a new one has been selected) your new device will be able to connect to your account. This must be done even if the new device is an identical model as before. On Jul 6, 1:18 pm, Nathan <[EMAIL PROTECTED]> wrote: > Hey Stuart, > > on the goosync website, it's written "Devices with a * can be > automatically configured over the air." > And the E65 has this function. Do you know how to activate it? > > However, why should I delete my device? It's written that my device is > a E65 and I do have a E65...I don't understand... > Nathan > > On 6 juil, 10:55, Stuart - GooSync Support > > <[EMAIL PROTECTED]> wrote: > > Hi, > > > Our records are still showing the same device errors as before > > (syncing a device other than the one linked to your account). > > > However, we have not detected that you have deleted your device from > > your GooSync account since my last message to you. > > > You must log into GooSync and delete your device from the My Device > > page in order to fix this problem. > > > On Jul 5, 9:12 pm, Nathan <[EMAIL PROTECTED]> wrote: > > > > done...still the same error... > > > I'm just done a try right now... > > > please, help! > > > > Nathan > > > > On 4 juil, 11:03, Stuart - GooSync Support > > > > <[EMAIL PROTECTED]> wrote: > > > > Hi, > > > > > We've detected some log files for your most recent sync but they are > > > > showing that you are attempting to sync a device that is not > > > > associated with your account. > > > > > This can happen if you have changed your device recently. > > > > > GooSync only allows one device to be associated with your account at > > > > any time. Once a device has been synced with your account any new > > > > devices will not be able to connect. > > > > > To change this please log into your GooSync account, view the My > > > > Device page and delete your existing device. > > > > > Once done select the new device and configure any relevant GooSync > > > > settings (sync window etc if applicable). > > > > > After this please try syncing again. > > > > > On Jul 3, 7:11 pm, Nathan <[EMAIL PROTECTED]> wrote: > > > > > > yes, system error once again. > > > > > the sync parameters have been saved directly from the sms I received > > > > > from goosync so it should be ok on this point. > > > > > I've just retry a sync now, with the same error... > > > > > Nobody else has this pb??? > > > > > > On 2 juil, 12:20, Stuart - GooSync Support > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > Hi, > > > > > > > The is no record of any syncs being attempted on June 27th for your > > > > > > device. The last recorded sync for your account was on Jue 25th. > > > > > > > What was the exact result of that sync on your device? Did you > > > > > > receive > > > > > > a system error again? > > > > > > > On Jun 27, 8:23 pm, Nathan <[EMAIL PROTECTED]> wrote: > > > > > > > > Hi, > > > > > > > > I tried a sync today at 8:12 pm, Paris time. Same error.... > > > > > > > > Nathan > > > > > > > > On 27 juin, 11:47, Stuart - GooSync Support > > > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > > > Hi, > > > > > > > > > There is nothing in the standard log files to indicate any > > > > > > > > problems > > > > > > > > with the sync process. > > > > > > > > > I've activated detailed logging for both your accounts. Please > > > > > > > > run > > > > > > > > another sync with GooSync so that I can obtain the detailed > > > > > > > > logs. > > > > > > > > > Once synced please let me know the result and I'll check the > > > > > > > > server > > > > > > > > log files. > > > > > > > > > On Jun 26, 7:31 pm, Nathan <[EMAIL PROTECTED]> wrote: > > > > > > > > > > Hi, > > > > > > > > > > I have exactly the same pb. My username is ben71ben71. Thanks > > > > > > > > > for your > > > > > > > > > help. > > > > > > > > > > Nathan > > > > > > > > > > On May 2, 4:42 pm, Stuart - GooSync Support > > > > > > > > > > <[EMAIL PROTECTED]> wrote: > > > > > > > > > > Hi, > > > > > > > > > > > Can you provide me with your GooSync usernames and I'll get > > > > > > > > > > the log > > > > > > > > > > files checked for both accounts. > > > > > > > > > > > On May 2, 1:49 pm, [EMAIL PROTECTED] wrote: > > > > > > > > > > > > I'm getting the same problem with my N95, > > > > > > > > > > > > I've tried resending the configuration details to my > > > > > > > > > > > phone but that > > > > > > > > > > > hasn't helped. > > > > > > > > > > > > On May 2, 12:28 am, Nick <[EMAIL PROTECTED]> wrote: > > > > > > > > > > > > > Hi everyone, > > > > > > > > > > > > > After one successful sync, I have been unable to sync > > > > > > > > > > > > again. I keep on > > > > > > > > > > > > getting aSystemErrorwhen trying to sync. > > > > > > > > > > > > > Does anyone else have problems with theE65? > > > > > > > > > > > > > Nick --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "GooSync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/goosync?hl=en -~----------~----~----~----~------~----~------~--~---
