Hi,
nice to see something done about the spam here.
I've got a wishlist, though:
It'd be great if we could set expectations on when the account should be
approved. Mostly people will expect a confirmation email dance, and be
up in 5 minutes.
https://wiki.mozilla.org/MozillaWiki:Terms_of_Service could use some
editing skills. I've read the TOS, but not a single document it referred
to ;-)
The copy on https://wiki.mozilla.org/Special:RequestAccount is also hard
to grok for folks with poor English skills.
The background for my ask is that the localization group has "create a
team page on wikimo" as one of its early steps in the contribution
pathway, and thus setting expectations and good as well as simple
English copy really help.
Axel
On 6/7/14 2:29 AM, Christie Koehler wrote:
[cross-posted to everyone@, community-building@ and mozilla-governance@]
/**/
/*Note:* The FAQ below is also available on the Mozilla Wiki at
MozillaWiki:Accounts <https://wiki.mozilla.org/MozillaWiki:Accounts>./
For some time now the Mozilla Wiki <http://wiki.mozilla.org> has been
significant amounts of spam. To give you an idea of the magnitude of the
problem: hundreds of spam accounts are created every week and a handful
of admins each spend upwards of 4 hours per week identifying and
deleting spam content and accounts.
To combat this problem, we have have implemented a change to the way
user accounts are created.
Prior to this change, anyone could create an account and immediately
start editing pages. After a short interval, a new user was then able to
create pages as well.
Now, all new users are required to request an account and have that
request approved prior to logging in and editing or creating pages.
We expect the impact of this change to valid users to be minimal. During
a typical week, only a handful of legitimate user accounts are created.
The rest are spam.
Below you'll find a list of questions and answers to help aid in this
transition. If you have any questions that we have not answered, please
let us know.
Thank you to everyone who helped implement this change, including: Jake
Maul, Jason Crowe, AlisonW, KaiRo, and Gordon Hemsley, as well as all
those who agreed to help approve accounts.
FAQ
What is the work-flow for new users?
The new work-flow for new users is as follows:
* A user visits the Mozilla Wiki <http://wiki.mozilla.org> and clicks
/Log in / create account/
* Users that don't already have an account will click /request one/
* On the /request account/ page, the user will enter their preferred
username, email address, name, bio, and additional information about
themselves (optional).
* After the user submits their request, they will receive an email
asking them to confirm their email via a link. The user clicks on
that link and their email is then confirmed.
* Once the user's request is approved, they will receive an email
notification that includes a temporary password. They will be
required to change their password the first time they log in to the
wiki
Is the work-flow different for users who have accounts already?
No, those users will login as they always have.
What is the new work-flow for bureaucrats?
* Once the user has confirmed their email, a notice of the request is
sent to designated wiki users (a notice is also included on the
RecentChanges and Watchlist pages for users who have the ability to
approve).
* The bureaucrat reviews the user's account request and takes one of
the following actions: approves, holds, or denies. Bureaucrats are
instructed to approve all users they can reasonable verify are
people with legitimate reason to edit the wiki (that is, not
spammers or bots).
What should I do if my request has not been approved withing 24-48
hours?
Please email [email protected] or find us on IRC in #wiki.
What should I do if I am involved in a Mozilla-related event which
is likely to generate many timely user account requests?
Please email [email protected] or find us on IRC in #wiki to let
us know. We'll do our best to have someone on hand during your event to
approve requests.
Alternatively, we can create accounts for users ahead of time.
Why am I still encountering spam on the wiki?
The volume of spam received by the Mozilla Wiki has been such that we've
not always be able to keep up with it. The change we have made to new
user account creation affects the creation of new spam, but does not
address preexisting spam content. We will continue to work on
identifying and removing content. If you see a page that is clearly
spam, let us know via IRC in #wiki.
How can I get involved with improving the Wiki?
The best way to get involved with improving the wiki is to join the Wiki
Working Group
<http://wiki.mozilla.org/Contribute/Education/Wiki_Working_Group> (and
we'd love to have you!).
Note: This FAQ also available on the Mozilla Wiki at
MozillaWiki:Accounts <https://wiki.mozilla.org/MozillaWiki:Accounts>.
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