Hi all I' battling with PS in our new practice - I posted the following on the HCN forum just now:
"I recently opened my own practice after being out of the operational side of GP for 3 years. I have a fairly good grasp of MD but never really took much notice of what the staff were doing with PS - having inexperienced staff this time makes things a bit more challenging as I really dont know much about PS. Two specific issues: 1. HIC Online batches - we foolishly added some test data to our live data and I'm unwilling to replace the entire data file (MD 3 and PS3) (as per support's advice)as I will lose a lot of customised templates etc. Tried to get the staff to reverse all the transactions but they were still having problems so I got them to just do a banking session up to the day before we saw our first actual patient and then to ignore that data. This was OK with the private stuff but the bulkbilled test data still ended up in our first online batch - PS will now NOT process the batch as there are absent MC numbers, etc. and I cannot figure out how I can undo the batch and somehow get rid of the test data before I resubmit. A smaller second batch also had some test data in it but for some reason this was processed and submitted - will obviously come back with rejections. They also managed to do it via Medclaims instead of the HIC online button but this does not seem to be a major problem ?? My staff are all new and inexperienced and I find myself having to figure this out myself where previously I had an experienced practice manager to fall back on dealing with the billing software. 2. I have different fee colums set-up but how does one set something like an initial workcover consult up so that it links to the workcover fees and not to the default private column? The patient is still paying this initial consult and it may never become an institutionalised account - or should it be an inst. account from the very start?" Any help would be appreciated T _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk
