See, every cloud has a silver lining. Take him at his word, folks. This Horst guy is one of the most honourable people I know.
Well done, Buddy. There was a time when the customer was right. I should have thought that the least they might have done was to even offer to send a copy of the CD or a voucher for something else. David de Bhál www.v-practice.com ________________________________ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Horst Herb Sent: Thursday, July 27, 2006 5:07 PM To: Uncensored mailing list for Oz GPs; [EMAIL PROTECTED]; General Practice Computing Group Talk Subject: [GPCG_TALK] Re: [Ozgp-uncensored] Re: AMH Response to GeneralPractice ComputingTalk On Thursday 27 July 2006 16:18, Dr John Van Dyck wrote: > Cough cough splutter splutter. I too enjoyed the apology. > Its thoroughness and abject grovelling got the intended message across > Thinus in a very clear manner. It has helped greatly in my attitude > to my current 'subscription' to AMH which I had to ring them about recently > due to my own stupid misinterpretation of their system. > > How strange I made the same idiotic mistake as you and fell victim to my > own idiocy in exactly the same manner as you. :-) It is funny -or really sad, depending on the point of view. I really, really like the AMH. It is my primary pharmaceutical reference. I use both the book and the CD-ROM. Thinus' first posting has not changed anything about that - I thought bad business practice and customer contempt is due to incompetency in management, but it does not change the quality of the really formidable product. However, the behaviour of intimidating a health professional to withdraw an arguably justified criticism from an online communication forum is that intolerable that a point must be made. I will sadly have to cancel my own prescription of the AMH, unless they unreservedly apologize to this forum and state that they will not repeat such bad business practices in the future Despite heavy patient load I have just gone through the effort of screen capturing the AMH web site as it is still per today. Until you check out the product there is NO MENTION that I could find of a 3 years customer lock in period. The checkout screen shows a small scrollable text book with terms and conditions that displays hundreds of lines of meaningless legalese, where hidden amidst the blurb is a small section (all in small print) mentioning the 3 years term. This looks like classical weasel practice one would expect from a Nigerian scammer but not of a serious business providing most valuable reference information to health practitioners. I can only assume that this was an oversight of the designers of that web page and will be corrected immediately, and after realizing what happened they will issue an unreserved apology to Thinus. If not, I think I will take this up with the Office of Fair Trade - since my list administrator already has been approached by a person claiming to represent AMH requesting to delete all related postings from *MY* server I guess I have a legitimate legal interest now in retaliating And, dear AMH people, don't even bother threatening me with legalese - I am happy to see you in court about this. But I would very much prefer to continue using your excellent product and come to the conclusion that it was all a sad misunderstanding caused by a stuff-up of your web site designers. Horst _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.4/401 - Release Date: 7/26/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.394 / Virus Database: 268.10.4/401 - Release Date: 7/26/2006 _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk
