Andrew N. Shrosbree wrote:
2. Most users expect you to assist them with the most trivial
questions, regardless of whether they are paying you for the support.
You aren't alone there Andrew
below is the contents of the letter I had to write when one of my
patients interrupted me by phone a couple of weeks ago:
Boonah Meals On Wheels,
PO Box 127 ,
Boonah 4310
Dear Meals on Wheels,
Re: Mrs xxxxxxxx
Mrs xxxxx advises she does not eat kidney.
yours sincerely
.......
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