Oliver <[EMAIL PROTECTED]> wrote: > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Halbert, Gareth > > Sent: Monday, 11 December 2006 12:45 PM > > > > In general the main reasons for companies proving their own > > software is > > that: > > > 1. They have an end to end responsibility of the data (So if > > something goes wrong they are the sole point of contact > > rather then having a third party such as Argus involved, I.E. > > two connections to troubleshoot) > > This is not so. With Argus, there is only one connection - from the > pathologist (or whoever is sending the message) to the recipient. Argus > messaging is point to point without going through a third party other > than the public Internet. If there is a problem, it is either at your > (the pathology practice's) end, or else it is at the recipient's end.
Well, actually there are a number, typically at least two, mail servers involved as well. These mail servers tend to be operated by your ISP, but they might be operated by a third party. However: a) if something goes wrong with your Internet email delivery then not just Argus messages but all messages will be affected, and as a result, you tend to notice rather soon - unlike the common problem of a proprietary secure messaging system falling over and no-one at your practice noticing for several days until someone asks "Why haven't we had any results from Mike Roscope's Pathology Service Pty Ltd since last week?" b) typically not just your email delivery, but also the email delivery of all or many of your ISP's thousands or tens of thousands of other (irate) clients will be affected by any outage, and as a result ISPs tend to devote a lot of effort to fixing such problems as soon as they can. c) All the proprietary secure messaging providers such as Healthlink rely on your ISP's computing infrastructure to provide tyour Internet access anyway. Thus the "sole point of contact" argument is a furphy - more often than not, it will be a problem with your practice's Internet connection, and nothing that any of the proprietary secure messaging providers offer helps to reduce the likelihood of such problems or to speed their resolution. Tim C _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk
