James, we take support issues seriously, following is a response from our helpdesk manager. I trust that progress will be made on Friday during the call you have scheduled. In the meantime, I suggest you continue to request paper reports until you can be sure that the message acknowledgement loop is properly closed. Indeed, it seems that your EMR is currently not sending messages in the correct format and will need to have some minor config changes made. Until we can see what they are generating we will have to be content to speculate on that. Regards, Tom From: Brad Smith Sent: Tuesday, 1 May 2007 4:38 p.m. To: Tom Bowden Subject: RE: [GPCG_TALK] If it sounds too good to be true it probably is
Hi Tom, I have done an investigation on Austin Hospital Radiology (AHR) and Longevity Medical. We were alerted by AHR that Longevity Medical was not ACKing messages. Without ACKs, AHR has no idea whether or not the messages are going through to the practice. They asked us to make contact and get the acknowledgments working. We followed protocol and contacted James at Longevity in the hopes to get the full end to end messaging working properly. We have determined the problem is the format of the messages that MedTech is creating. They are not parsing the message specification, so the HMS client is rejecting the messages. We are scheduled to call James on Friday when we will retrieve a copy of the rejected messages. This will enable us to test the message and identify what part of the message is formatted incorrectly. If you or James have any questions, just give me a call. Cheers, Brad Smith Helpdesk Manager 1st Floor, Orion House, cnr Enfield & Mary St, Mt Eden, PO Box 8273, Auckland, New Zealand P.+64 9 638 0677 M.+64 21 1047 328 011 F.+64 9 638 3801 [EMAIL PROTECTED] W.www.healthlink.net <http://www.healthlink.net/> <http://www.healthlink.net/> This e-mail and any attachments are intended only for the person to Tom Bowden <mailto:[EMAIL PROTECTED]> Chief Executive Tel: +64 9 638 0670 Mobile: +64 21 874 154 Email: [EMAIL PROTECTED] Web: www.healthlink.net <http://www.healthlink.net/> <http://www.healthlink.net/> Connecting The Health Sector ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of James Sent: Tuesday, 1 May 2007 2:49 p.m. To: 'General Practice Computing Group Talk' Subject: RE: [GPCG_TALK] If it sounds too good to be true it probably is Nice thoughts Tom I am surprised to see your position as Healthlink support who very kindly called for ACKs not sent to Austin radiology. Want seems to conflict with your position " > 1. Typically such systems do not provide a full end to end acknowledgement loop as they rely upon the intermediate (messaging system) software to acknowledge the incoming messages - This means that such systems are absolutely not HL7 compliant. HealthLink support seems to be blaming my medical software for not sending ACKs? Is Health link HL7 compliant? Regards James Bishop Longevity Medical Ph 03 98482009 Fax 03 98407064 Mb 0413582615 Do not send any Medical Information to this email address. Secure message transfer via Argus or other encrypted message services can occur. Please see the practice manger if you feel this is required. This email message is intended only for the addressee(s) and contains information that may be confidential and/or copyright. If you are not the intended recipient please notify the sender by reply email and immediately delete this email. Use, disclosure or reproduction of this email by anyone other than the intended recipient(s) is strictly prohibited. No representation is made that this email or any attachments are free of viruses. Virus scanning is recommended and is the responsibility of the recipient. The email sent to and from this address may be monitored by Longevity Medical or others and is not secured.
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