I don't think you get it. We are not allowed to reply to the people there. Period. Apple allows no developer to respond to reviews at all. I want to help everyone possible where possible, but it's not possible.
The only thing that you can do as a workaround is to google someone's name, find them elsewhere, and then help them. But that's pretty creepy so I won't do it. Chris On Mon, Oct 22, 2012 at 6:52 AM, Jérôme Cadet <[email protected]>wrote: > Sure I understand, but consider the App Store comments are a very > important input for regular users like me. > > For example I decided to upgrade to Lion after reading so many complaints > on the forums, waiting a long time, and then I read a detailed comment of a > user on the App Store explaining what to do to avoid all the issues, so I > took my chance and follow his advice (repair authorizations before / > upgrade / don't do anything and repair again) and oh boy I was happy to > have this advice because the first 10 mn after the upgrade was just a > nightmare (nothing was working fine) and all went miraculously well after > the new authorization repair : Apple didn't help me at all to take the > secure way for this upgrade, there so many forum threads of people furious > after the upgrade and no clear solution, I wouldn't have done it without > this precise comment. > > So maybe you should consider spending some time to answer the App Store > comments (at least "read the mailing list we solve all your issues !"), > this is your *first* public window to the world ! > > Jerome > > > Le lundi 22 octobre 2012 05:39:30 UTC+2, Christopher Forsythe a écrit : >> >> Keep in mind that there is no way for us to reply to reviews to try to >> help the people complaining about things, even things they are very >> confused about. Some people will rate you a 1 star if you aren't perfect, >> etc etc. >> >> However, when we reply saying something is fixed, it's probably a good >> idea to listen on our end. :) >> >> -- >> Chris Forsythe >> @The_Tick <http://twitter.com/The_Tick> >> >> On Saturday, October 20, 2012 at 1:39 AM, Jérôme Cadet wrote: >> >> Thanks for the answer, but the comments I can read on App Store are not >> really convincing for v2 : issues at install, growl not recognizing apps... >> with an average of 3 stars "only", pretty disappointing. >> >> Maybe I'm gonna wait some time and let my 1.4 freeze from time to time in >> the meantime... or there are effective solutions for all these comments ? >> >> Jerome >> >> >> Le vendredi 19 octobre 2012 18:06:55 UTC+2, Daniel Siemer a écrit : >> >> Growl 2.0 is out on the app store, and fixes a number of issues, >> including the CPU spike/crash. Please upgrade (its a free update for >> people who have already bought Growl) and see if this still occurs for >> you (it shouldn't, but if it does, please let us know). >> >> On Oct 18, 5:03 pm, Jérôme Cadet <[email protected]> wrote: >> > Hi all >> > >> > my growl is dying on a regular basis, it's eating a lot of CPU on a >> > continuous time, I realize it when I come back home (let's say 1/2 a >> CPU >> > load), and the icon is not responding, if I try to open the menu it >> crashes. >> > >> > I open it again, all seems ok. >> > >> > And then it happens again 2/3 days later. >> > >> > 10.7.5 / latest growl version >> > >> > Am I the only one ? >> > >> > Thanks >> > Jerome >> > >> > Growl crash.rtf >> > 55KViewDownload >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Growl Discuss" group. >> To view this discussion on the web visit https://groups.google.com/d/** >> msg/growldiscuss/-/**RwBcqmIkhmQJ<https://groups.google.com/d/msg/growldiscuss/-/RwBcqmIkhmQJ> >> . >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to growldiscuss...@** >> googlegroups.com. >> >> For more options, visit this group at http://groups.google.com/** >> group/growldiscuss?hl=en<http://groups.google.com/group/growldiscuss?hl=en> >> . >> >> >> -- > You received this message because you are subscribed to the Google Groups > "Growl Discuss" group. > To view this discussion on the web visit > https://groups.google.com/d/msg/growldiscuss/-/XRAufzHZihAJ. > > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/growldiscuss?hl=en. > -- Chris Forsythe @The_Tick <http://twitter.com/The_Tick> -- You received this message because you are subscribed to the Google Groups "Growl Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/growldiscuss?hl=en.
