Dear Partner,


Please let me know if you have any suitable candidates for this following
position with one of our Direct Clients, please share the profile to
*[email protected]
<[email protected]>*





*AVAYA Contact Center Consultant Mountain View, CA 12- 24 months*

*Google*



*Job Description: *

*Technical*

·         Solid experience on AVAYA in voice telecommunication
infrastructure (TDM and VoIP) including Avaya 96xx phones, SIP phones and
accessories, Avaya Session Manager, Avaya System Manager, Avaya G450
Gateway, Avaya G650 Gateway, SIP

·         Solid experience administering Avaya in an enterprise-scale
environment, Avaya CM, PBX, AES, CMS, SM, SMGR & IVR

·         Experience with third party Call Center software such as
CallCopy, Verint WFM, Nfocus and CTI integrations such as Screenpop,
Click2Dial etc.



The candidate in addition to above skills should possess below additional
skills

·         Project management experience.

·         Have contact center KRA/KPI SLA management experience.

·         Have handled atleast  5 managed services project in past.

·         Have been an excellent manager for team.

·         Contact center Infra management background is must.



Please respond with your contact info, rate and current location info to
speed up the interview process. I will contact you if I need further
details.

In case if you are not available, I would appreciate if you can forward
this email to your friends or colleagues who could apply for this position.



*Thanks & Regards.*

Satish Reddy

609-759-2648

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