Hi, Greetings from American IT Resource Group Inc.!
I would like to touch base you regarding a job opportunity with our client, appreciate if you could go through below job detail and reply with your thoughts as soon as possible. *Reply to [email protected] <[email protected]> only* *Position: Program Manager* Location: SANJOSE, CA Job Type: Long term Contract *Description:* Manages LATAM theater’s accounts, requires collaboration among cross-functional teams within SPG and AS Delivery. PM ensures and transforms our engagements with the Services Organization and provides Support around tools/application. CSTG PM successfully plans, deploys, and enables services/tools through defined measurements of success; responsibilities include management of Escalations, project schedule to meet product feature/functionality requirements/enablement/adoption/migrations of tools and applications around AS Services. Ø Build and maintain strong business relationships with Advanced Services Delivery Managers, Service Delivery Executives, Theater Directors and CoE. Ø Manage and Support assigned accounts with CSTG Technical Support Engineers. Ø Conducts ongoing meetings and serve as an intelligence arm, driving segment specific requirements and needs around CSTG Tools & Applications to key stakeholders within SPG (Engineering & Product management) Ø Manages and overlooks the deployment of HW/SW enabled services, this includes coordination with AS Delivery and Sales teams, SPG Product Management, and CSTG Services, Customer POC, and Support Tech Lead to define migration plans for implementation and execution of key services. Ø Gather input and drive segment specific customer requirements and needs within SPG to help validate and improve overall tools and application usability, quality, and adoption. Ø Track adoption data & trend to help define and improve adoption strategies and developing a Monthly/Quarterly reviews with stakeholders to share status of tools roadmap, adoption, and challenges *Required Qualifications* 1. Proven experience on customer service, account management 2. Highly proficient and thorough understanding of customer service engineering tools and techniques. Hosted services environment 3. Might work with customers and clients in different time zones 4. ITIL Certified and/or PMP 5. Thorough understanding of networking technology and strong technical knowledge of company products. 6. Typically requires BSCS or BSEE or equivalent plus 10+ years- 7. Bilingual English and *Spanish* required Desired Skills (Preferred / Nice To Have) 1. CCNA 2. Experience in SaaS support 3. Network optimization 4. Knowledge of Enterprises AS Services portfolio Thanks & Regards, *Vasanth** - **Technical Recruiter* *American IT Resource Group, Inc.* 1111, Plaza Dr., Suite 640, Schaumburg, IL - 60173 Desk: 312-561-4349 || Email: [email protected] Skype: vasanth.aitrg <[email protected]> || Gtalk: vasanth.aitrg <[email protected]> www.aitrg.com -- You received this message because you are subscribed to the Google Groups "GTA DBA" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/gtadba. For more options, visit https://groups.google.com/d/optout.
