Thank you very much for this response. It makes perfect sense to me. There's simply no way you'll be able to completely satisfy everybody, so all you can do is look for common denominators and try to make Booksense as awesome as possible based on that criteria. Aside from the volume and other minor issues I've mentioned, I have no complaints with my booksense, and have already all but forgotten how to use the victor. As long as blatent bugs such as inability to keep place in books and overly slow loading times, can be ironed out wherever possible, I think that's all any of us can realisticly hope for. Anything else, as you said, is subjective. Keep up the excellent work! Missy
----- Original Message ----- From: "Raul A. Gallegos" <[email protected]> To: "Book Sense Discussion List" <[email protected]> Sent: Wednesday, November 11, 2009 7:24 AM Subject: [GW-Booksense] Teasers and other thoughts Hello. Last Thursday I gave a teaser into the new firmware of the BookSense. Some on this list see the feature enhancements as un-necessary because in their view, they are not "bug fixes" and those are in quotes. Fie first teaser was the ability to move in short time jumps in nls books. In the current firmware, the smallest amount one can move in is 1 minute which in my personal opinion is too long. What if you miss a brief sentence or few words. Moving backwards or forwards by smaller increments is important. So teaser number 1 is that in the new soon-to-be-released firmware, you can move inside nls books in short time increments such as 5 seconds, 10 seconds, 30 seconds, ETC as well as 1 minute, 3 minutes, 5 minutes. Teaser number 2 was given yesterday and it involves a Bluetooth toggle hot key by pressing number 6 for 2 seconds. This way one does not have to go into the menus to turn Bluetooth on or off. These two were filed as bug reports and they have been addressed and fixed. However now that I've sent these out as teasers, those who don't care about Bluetooth feel that we are not addressing bugs, even though things we are addressing were reported as bugs. So one of my prior messages said that bugs can be subjective. For example, the fact that you can turn Bluetooth on and off is not a bug, but the ability to have a hot key for it is a feature, yet if that feature is not there, one can look at as a bug. So that's why I say it's subjective. In any case, regardless of whether people see these as bug fixes or useless feature enhancements, we are planning some nice things for the firmware which will hopefully satisfy many. Since people tend to follow the 11/3 rule of satisfaction, I am sure we will take a lot of heat for the new firmware, but that is ok. We do what we can to make the products as best as they can be. They will not always meet everyone's needs, but that is just reality. In case you or anyone else is wondering what the 11/3 rule of satisfaction is, read on. Otherwise, the usefulness of this message is at its end. The 11/3 rule of satisfaction. if you visit a restaurant and you receive bad service, bad food, don't like the price, or are just having a bad day, you will most likely tell around 11 people how bad the service was or how bad you were treated. On the other hand, if you go to a restaurant and you absolutely love it and you think it was the best thing ever, you will probably only tell 3 people about it. This of course does not apply to everyone and does not single anyone out as we all tend to lean this way. If we feel that something is not meeting our needs, well by golly gee, we want the world to know about it. yet when something does meet our needs, then we tend to be quiet because why talk about something which works the way it should? If you are still reading this message, just know that we take all posts on list seriously, even if they are negative criticism. Note that negative criticism is not intended to mean reporting of bugs. Negative criticism is the kind of posting which doesn't do anyone any good because of the way its posted. If well thought out, one can post a constructive criticism type of message even if the message is to report a bug or problem. Many thanks. On 11/11/2009 12:47 AM, Chantel Cuddemi wrote: > What teaser is this? I haven't been paying attention. atention. > On Nov 10, 2009, at 11:36 PM, Brandon Misch wrote: > >> these teasers are great. can't wait to see what the next one will be if >> there is one and who knows, the next one may be a bug fix. >> >> On Nov 10, 2009, at 7:17 PM, Keith Gillard wrote: >> >>> HI, >>> >>> I can really apprecieate new features >>> Especially, those that improve navigation. >>> My concern is that the BS bugs and other performance issues are not going to >>> be addressed. Similar to what has happened with jaws and window eyes! >>> >>> Personally, >>> a hot key for toggling BT on/off is a nice perk however, I would rather see >>> the hot key dedicated to the sleep timer. The sleep timer is likely used >>> more often then BT. >>> >>> I have heard absolutley nothing regarding the playback issues concerning >>> multiple files within a foler tree. >>> I have heard nothing about the sleep timer bug fix! Nothing about the Blue >>> tooth and batetery life issues! Nada! Bupkiss! >>> My point is that HIMMS should be fixing the bugs and enabling access to >>> contect rather then adding a feature that only effects XT >>> owners and, quite frankly, is nnot going to be used that often given the >>> bugs in the Blue tooth stakc! >>> >>> KG. >>> >>> From: "Raul A. Gallegos"<[email protected]> >>> To: "Book Sense Discussion List"<[email protected]> >>> Sent: Tuesday, November 10, 2009 12:08 PM >>> Subject: [GW-Booksense] New BookSense firmware teaser number 2 >>> >>> >>> Hello. Last Thursday I wrote to give a small teaser for the up-coming >>> firmware for the BookSense which we are testing. We don't yet have a >>> release date for this, but in the mean time I figured I'd give a small >>> teaser. >>> >>> Bluetooth hot key. For those of you who have the BookSense XT with the >>> Bluetooth capabilities, you can now turn the Bluetooth feature on and >>> off by pressing and holding the number 6 for 2 seconds. >>> >>> This means that if you want to toggle the Bluetooth state, you don't >>> have to wade through the menus to get there. The menu method is still >>> there however. >>> >>> Many thanks. >>> >>> -- >>> Raul A. Gallegos >>> GW Micro Technical Support Team >>> Voice 260-489-3671, Fax 260-489-2608 >>> Web http://www.gwmicro.com >>> >>> If you reply to this message it will be delivered to the original sender >>> only. If your reply would benefit others on the list andyour message is >>> related to GW Micro or the BookSense, then please consider sending your >>> message to [email protected] so the entire list will receive it. >>> >>> If you wish to unsubscribe from this list, send a message to >>> [email protected] and include leave gw-booksense in the body of the >>> message. >>> >>> If you reply to this message it will be delivered to the original sender >>> only. If your reply would benefit others on the list andyour message is >>> related to GW Micro or the BookSense, then please consider sending your >>> message to [email protected] so the entire list will receive it. >>> >>> If you wish to unsubscribe from this list, send a message to >>> [email protected] and include leave gw-booksense in the body of the >>> message. >>> >> >> If you reply to this message it will be delivered to the original sender >> only. If your reply would benefit others on the list andyour message is >> related to GW Micro or the BookSense, then please consider sending your >> message to [email protected] so the entire list will receive it. >> >> If you wish to unsubscribe from this list, send a message to >> [email protected] and include leave gw-booksense in the body of the >> message. >> > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list andyour message is > related to GW Micro or the BookSense, then please consider sending your > message to [email protected] so the entire list will receive it. > > If you wish to unsubscribe from this list, send a message to > [email protected] and include leave gw-booksense in the body of the > message. -- Raul A. Gallegos GW Micro Technical Support Team Voice 260-489-3671, Fax 260-489-2608 Web http://www.gwmicro.com If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-booksense in the body of the message. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-booksense in the body of the message.
