Hello.

I know using a stereo or for that matter even single ear Bluetooth headset 
accelerates the battery drain.  Based on your own personal experience, what 
battery life can I expect out of my XT using just the Bluetooth headset? If its 
too low I will be reluctant to buy a new Bluetooth headset.

Second, while I totally dig my XT, I  really wish there was a way to set start 
and end times to record a radio station. One of my fave shows, for example, 
comes just one a week from 10p through midnight.  I dislike the idea of 
starting the recording and then waking myself up at midnight just to hit the 
'stop recording' button. wouldn't a timer recording feature be totally awesome? 
Alas, it is just wishful thinking and I hope the GW people target this in some 
future version of the Booksense.



Prateek

-----Original Message-----
From: Raul A. Gallegos [mailto:[email protected]]
Sent: Wednesday, December 16, 2009 7:32 AM
To: Book Sense Discussion List
Subject: Re: [GW-Booksense] Supported blue tooth headset for the booksense

Hello Chip.

1. I cannot reproduce lockups when pairing headsets. So to test your
BookSense in case it may be a hardware problem with your specific unit,
I recommend sending it to us so we can run some tests. I would recommend
you send in your Sony headsets as well. This way I can test pairing your
headset with my BookSense and so I can test pairing my Sony headset with
your BookSense. This will tell us if it's a headset problem or a
BookSense problem. We can then run other diagnostics which I won't bore
you or the list here by going into the details.

2. If the BookSense is experiencing the same type of lockup when you
pair your Dell headsets, then it's most likely the BookSense in that case.

3. The feature of using the headset controls has not been implemented as
yet. So this is a known issue. This won't be in the new firmware either.
However HIMS has assured me that extra support for Bluetooth features
such as using the buttons on the headset will be added in the version
following this new one we are ready to release.

4. Anyone who is having problems should contact us, not you for issues.
I've seen similar messages in the past from you on gw-info where
Window-Eyes users would contact you privately rather than us. I'm not
saying I doubt you or think you are making this up by any means. So if
there are any people who are either not on this list or who have
contacted you with issues, let them know they can call or write us with
confidence.

many thanks.

On 12/15/2009 7:46 PM, Chip Orange wrote:
> thanks Raul for the reassurance.
>
> aside from the dropouts, which I take it is what you're referring to when
> you mention interference, how about the lockups whenever I try to pair the
> Sonys (most times, not every time)?  are you able to duplicate that issue?
>
> btw, I have a second pair of Dell bluetooth headsets, and they also
> experience the dropouts, and also cause the booksense to lockup when I try
> to pair with them (many times).
>
> if you think this means my booksense itself has a hardware defect, as it's
> obviously not the headset, please let me know that and how to return it for
> replacement.  I'm assuming here if you can't duplicate either of these
> issues then maybe it's a hardware defect?
>
> another issue is the booksense doesn't respond to the bluetooth headset
> controls (either headset).  I mean the ones for changing tracks, pausing,
> etc.  could this also indicate a hardware problem, or are you able to
> duplicate this?
>
> finally, I have had many private emails from others who have bluetooth
> problems; would you like me to get them to you?  I mean, would it help
> knowing that many others are experiencing these same problems, so it's less
> likely "I'm doing something wrong"?  just let me know.
>
> thanks.
>
> Chip
>
>
> -----Original Message-----
> From: Raul A. Gallegos [mailto:[email protected]]
> Sent: Tuesday, December 15, 2009 10:31 AM
> To: Book Sense Discussion List
> Subject: Re: [GW-Booksense] Supported blue tooth headset for the booksense
>
> Hello Chip. I just checked my sent items to see if any of my messages to you
> or to this list said that we would not be working on Bluetooth problems. I
> was not able to find any because I never said we wouldn't work on them. What
> I do know is that we take down all bugs which have been reported and between
> GW Micro staff, private beta testers, and HIMS engineers, we try to
> duplicate problems which are reported. Just because I cannot reproduce a
> problem specifically does not mean that I shrug it off and tell HIMS to
> forget about it. In fact, one or two of my private beta testers have been
> able to provide me with useful information in regards to some Bluetooth
> issues. The new BookSense firmware does address problems which someone was
> able to duplicate and we feel that the Bluetooth is better. Will it solve
> 100% of the problems? Probably not, but I hope it solves more. The fact that
> you have the same Sony Bluetooth headphones which we do testing on and the
> fact that I cannot reproduce your specific Bluetooth problems suggests that
> either you or I are doing something different or using it in a different
> situation, or one of has more things to interfere with the Bluetooth signal
> where we live, who knows.
>
> many thanks.
>
> On 12/14/2009 10:23 PM, Chip Orange wrote:
>> Hello Raul,
>>
>> I have to ask then, if you aren't having any bluetooth problems, and
>> you can't explain why I am, then how can I expect my bluetooth issues
>> to be resolved?
>>
>> would it help if I found others who are also having many bluetooth issues?
>> because your response made it sound like you/Hims aren't working on
>> any bluetooth problems except perhaps adding mono, which won't help
>> those of us who are unable to listen to music and/or having lockups when
> pairing.
>>
>> is there anyone else at GW doing bluetooth testing?
>>
>>    I have to say I was certainly under the impression, until now, that
>> the bluetooth issues I had reported months ago were being worked on.
>>
>> music aside for a moment, most of the time my unit locks up when I try
>> to pair it with the Sony headset; are you not seeing this either?
>>
>> thanks.
>>
>> Chip
>>
>>
>> -----Original Message-----
>> From: Raul A. Gallegos [mailto:[email protected]]
>> Sent: Monday, December 14, 2009 9:44 AM
>> To: Book Sense Discussion List
>> Subject: Re: [GW-Booksense] Supported blue tooth headset for the
>> booksense
>>
>> Hello chip. Then we have to respectfully agree to disagree. It just
>> comes down to many differing factors which are obviously affecting
>> some situations more than others. I'm glad that Bluetooth stereo from
>> your headphones to your PC has worked great.
>>
>> have a good day.
>>
>> On 12/12/2009 7:37 PM, Chip Orange wrote:
>>> Hi Raul,
>>>
>>> I have to disagree with your implication that the problems the
>>> booksense has with bluetooth are due to the bluetooth standard.  I
>>> can listen to stereo music, at high quality, over my pc's bluetooth
>>> connection all day, and never have a drop out.
>>>
>>> I also have reported frequent lockups when trying to use bluetooth,
>>> with the same headsets that work so well with my pc, when I try to
>>> use them with the booksense.  and when I can connect, I have frequent
>>> dropouts, even on audio books, and I find the booksense becomes very
>> sluggish in responsiveness.
>>>
>>> since I and others have been able to use bluetooth headsets for music
>>> listening with other sources, I can't agree it's the "high band width"
>>> nature of bluetooth, and your implication that it just can't be done.
>>>
>>> Chip
>>>
>>>
>>> -----Original Message-----
>>> From: Raul A. Gallegos [mailto:[email protected]]
>>> Sent: Tuesday, December 08, 2009 9:47 AM
>>> To: Book Sense Discussion List
>>> Subject: Re: [GW-Booksense] Supported blue tooth headset for the
>>> booksense
>>>
>>> Hello. This certainly seems to not be the normal behavior. I agree
>>> that with the current firmware, one must use the menu to reach the
>>> Bluetooth section and then turn it on or off, then one must go back
>>> into the menu and then connect with the device. We have seen a few
>>> delay issues, which have been fixed in the new firmware. However I am
>>> not seeing Bluetooth lockup problems with the 1.1 firmware and the
>>> two
>> different Sony headphones we have offered.
>>> These are the DR-BT22A and DR-BT101A.
>>>
>>> Others subscribed to the list may have the names of other models
>>> which
>> work.
>>> The thing everyone needs to realize is that Bluetooth 2.0 and a2dp is
>>> very bandwidth intensive, even more so than the mono phone headset
>>> support. So there are bound to be some delays and sometimes even some
>>> disconnects due to the amount of data being transferred.
>>>
>>> If you read reviews of a2dp and stereo Bluetooth headsets, you will
>>> find that not everyone has a positive experience with them and it has
>>> zero to do with accessible technologies. On the other hand, many are
>>> having a positive experience. So one has to read between the lines
>>> when
>> reading reviews.
>>>
>>> Me personally, even though the Bluetooth supports stereo, I usually
>>> don't listen to music this way because there is some static from time
>>> to
>> time.
>>> This is especially more noticeable during quiet parts of the music.
>>> However I can listen to audio books just fine because I don't care
>>> that much about the stereo quality. However if a little static is not
>>> enough to ruin your listening enjoyment, then the stereo works fine.
>>> We are going to see if HIMS can add support for mono connections
>>> which don't use as much bandwidth and that would be perfect for audio
>>> books since most would want to listen to them in mono anyway.
>>>
>>> Many thanks.
>>>
>>> On 12/8/2009 8:31 AM, TG wrote:
>>>> Well it has been my experience that the Sony does not work with the
>>>> Bookscence. I gave up on it for now. Maybe they will address some of
>>>> the Bluetooth issues of not reliable pairing with this upcoming
>>>> firmware release. It is my suspision that it was the constant
>>>> rebooting and Bluetooth issues that caused me to have to send back
>>>> my first Bookscense so I just am not using the Bluetooth. It is not
>>>> worth the
>>> aggrevation.
>>>> Tom
>>>>
>>>>
>>>>
>>>> TOm
>>>>
>>>> At 10:23 PM 12/7/2009, Jeanine Lineback wrote:
>>>>> I was wondering if the Sony blue tooth headset that is referred to
>>>>> on the G.W. Micro knowledge base is the only Bluetooth headset that
>>>>> works with the Booksense?
>>>>> Or are there certain specs that the Bluetooth headset must meet to
>>>>> work with the BookSense?
>>>>> Could someone please let me know. I may be getting a Bluetooth
>>>>> headset and I'd like to see if I can get one that will work with
>>>>> both my Nokia N86 and the BookSense.
>>>>> Thank you
>>>>> Jeanine Lineback
>>>>>
>>>>>
>>>>> __________ Information from ESET Smart Security, version of virus
>>>>> signature database 4668 (20091207) __________
>>>>>
>>>>> The message was checked by ESET Smart Security.
>>>>>
>>>>> http://www.eset.com
>>>>>
>>>>>
>>>>> If you reply to this message it will be delivered to the original
>>>>> sender only. If your reply would benefit others on the list andyour
>>>>> message is related to GW Micro or the BookSense, then please
>>>>> consider sending your message to [email protected] so the
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>>>>>
>>>>> If you wish to unsubscribe from this list, send a message to
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>>>>> the message.
>>>>
>>>>
>>>> If you reply to this message it will be delivered to the original
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>>>>
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>>>
>>>
>>> --
>>> Raul A. Gallegos
>>> GW Micro Technical Support Team
>>> Voice 260-489-3671, Fax 260-489-2608
>>> Web http://www.gwmicro.com
>>>
>>> If you reply to this message it will be delivered to the original
>>> sender only.  If your reply would benefit others on the list andyour
>>> message is related to GW Micro or the BookSense, then please consider
>>> sending your message to [email protected] so the entire list
>>> will
>> receive it.
>>>
>>> If you wish to unsubscribe from this list, send a message to
>>> [email protected] and include leave gw-booksense in the body of
>>> the message.
>>>
>>> If you reply to this message it will be delivered to the original
>>> sender
>> only.  If your reply would benefit others on the list andyour message
>> is related to GW Micro or the BookSense, then please consider sending
>> your message to [email protected] so the entire list will receive
> it.
>>>
>>> If you wish to unsubscribe from this list, send a message to
>> [email protected] and include leave gw-booksense in the body of the
>> message.
>>
>>
>> --
>> Raul A. Gallegos
>> GW Micro Technical Support Team
>> Voice 260-489-3671, Fax 260-489-2608
>> Web http://www.gwmicro.com
>>
>> If you reply to this message it will be delivered to the original
>> sender only.  If your reply would benefit others on the list andyour
>> message is related to GW Micro or the BookSense, then please consider
>> sending your message to [email protected] so the entire list will
> receive it.
>>
>> If you wish to unsubscribe from this list, send a message to
>> [email protected] and include leave gw-booksense in the body of the
>> message.
>>
>> If you reply to this message it will be delivered to the original sender
> only.  If your reply would benefit others on the list andyour message is
> related to GW Micro or the BookSense, then please consider sending your
> message to [email protected] so the entire list will receive it.
>>
>> If you wish to unsubscribe from this list, send a message to
> [email protected] and include leave gw-booksense in the body of the
> message.
>
>
> --
> Raul A. Gallegos
> GW Micro Technical Support Team
> Voice 260-489-3671, Fax 260-489-2608
> Web http://www.gwmicro.com
>
> If you reply to this message it will be delivered to the original sender
> only.  If your reply would benefit others on the list andyour message is
> related to GW Micro or the BookSense, then please consider sending your
> message to [email protected] so the entire list will receive it.
>
> If you wish to unsubscribe from this list, send a message to
> [email protected] and include leave gw-booksense in the body of the
> message.
>
> If you reply to this message it will be delivered to the original sender 
> only.  If your reply would benefit others on the list andyour message is 
> related to GW Micro or the BookSense, then please consider sending your 
> message to [email protected] so the entire list will receive it.
>
> If you wish to unsubscribe from this list, send a message to 
> [email protected] and include leave gw-booksense in the body of the 
> message.


--
Raul A. Gallegos
GW Micro Technical Support Team
Voice 260-489-3671, Fax 260-489-2608
Web http://www.gwmicro.com

If you reply to this message it will be delivered to the original sender only.  
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