Hello Prateek,
Actually, we have not found your statement to be true. More often than not, Bluetooth headsets will work with the BookSense, and they will work very well. However, the Bluetooth headset should support Bluetooth 2.0, and it must support the A2DP protocol. Since there is a large number of Bluetooth headsets available, we can't possibly test and support all of them. We recognized this issue before we released the BookSense, and during our launch, we publicly stated that we could not offer support for headsets other than the Bluetooth headsets we sell. This is because of the large number of variables in Bluetooth headsets, and most of them are designed to pair with devices for sighted people, which means you have no audio response to tell you when you are in or out of pairing mode; thus making it very difficult to use. So, we tested many headsets, and chose one that we liked and that we believe is rather easy to pair compared to the other models on the market. Even with that amount of ease, there are still customers who have had issues pairing the device because they did not follow the instructions word for word. We typically find that Bluetooth issues are due to operator error. Once we let our customers know which headsets we would support, we still provided the technical specs that a Bluetooth headset must have before it could work with the BookSense. We have also mentioned these specs multiple times on this list. Since you are having so much difficulty with your specific headset, I took the time to look up the specs on it to make sure it would match what the BookSense requires, which again, is Bluetooth 2.0 and the support of the A2DP protocol. You can access the specs for your headset at the following link on page two of the PDF: http://www.plantronics.com/media/media_resources/literature/cordless_mobile/ explorer320_en.pdf. Your specific Bluetooth headset does not support Bluetooth 2.0 or A2DP. According to the aforementioned data sheet from Plantronics, it supports Bluetooth 1.2, and only the headset and hands-free profiles (HSP and HFP respectively). These particular protocols were created mainly for cell phone usage because audio requirements for cell phones is much less than a more sophisticated audio device like the BookSense. With this information, my recommendation would be to either search for a Bluetooth headset that supports the specs I mentioned. Or, you could call our Orders Department at (260) 489-3671, and order a Bluetooth headset from us. I hope this helps ease your concerns, and informs others that Bluetooth is being advertised because it does work when used with proper equipment. Jeremy From: Dujari, Prateek [mailto:[email protected]] Sent: Monday, January 11, 2010 7:14 PM To: [email protected]; [email protected] Subject: Bluetooth ? RE: [GW-Booksense] BookSense Now Supports RFB&D With all due respect while I totally dig my XT, are you still seriously touting bluetooth wifi as a selling feature? this list and my own experience should have clearly demonstrated to GW that more often than not bluetooth on the BS wont work or will will work erratically with most headsets. I have a Plantronics Explorer 320 that works just fine with my other bluetooth devices all except my XT.Prateek _____ From: [email protected] [mailto:[email protected]] Sent: Monday, January 11, 2010 1:03 PM To: [email protected] Subject: [GW-Booksense] BookSense Now Supports RFB&D GW Micro is proud to announce that the BookSense officially supports Recording for the Blind and Dyslexic (RFB&D). RFB&DAr is the leading accessible audio book library for students with disabilities such as visual impairment or dyslexia. BookSense customers can now take advantage of the large selection of textbooks available from the RFB&D service. With the addition of support for RFB&D books, students can now instantly download textbooks from http://www.rfbd.org, and read the books on the BookSense. Textbooks are available from RFB&D's AudioPlus service, which has books in DAISY format. Students can choose from any of the 50,000 books, all of which are read by humans, so students get the benefit of an actual person reading the book. Adding RFB&D support to the BookSense adds even greater capability to one of the most advanced eBook readers available to people who are blind or visually impaired. The BookSense XT is the only eBook reader for the blind to have built-in Bluetooth for wire-free listening while in the classroom, as well as built-in memory to make it easier for students to carry textbooks without the need to worry about memory cards. Whether you own the BookSense or BookSense XT, both models support RFB&D. Your player must be authorized to play RFB&D content. This means you must become an RFB&D member. You can sign up by going to www.rfbd.org, or by calling RFB&D at 1-800-221-4792. Once you have become a member of RFB&D, you will need to authorize your BookSense player. To learn how to authorize your player, go to www.gwmicro.com/kb1114. If you have any other questions regarding the BookSense, please contact GW Micro at (260) 489-3671. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-booksense in the body of the message. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-booksense in the body of the message. __________ Information from ESET NOD32 Antivirus, version of virus signature database 4763 (20100112) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-booksense in the body of the message.
