This seems unnecessarily snarky. It is true that GW Micro is a distributer and customer support arm for the Booksense, and HIMS is doing the actual coding, HIMS certainly knows that to be successful they need to communicate well with their distributors and customer support providers. Humanware has both a distribution/support arm and a r&d arm.
Humanware certainly can not do "whatever they want", if they want to be successful. LIke HIMS, Humanware needs to prioritize what they hear from their customers, compare it to their own product roadmap, and figure out how to proceed. Jim On Wed, Feb 10, 2010 at 03:01:35PM -0500, Patrick Turnage wrote: > I guess that's a benefit of letting another company develop your product > rather than develop it yourself. > > GW is probably the largest distributor of the BookSense and all you guys > can do is suggest a feature or idea to Himms. At least HW can do whatever > they want with the VR Stream without having to beg another company to do it > for them. > > The pronunciation problems of the BookSense are a major problem for reading > texts, as well as other TTS issues. I have a file that I read and it is a > play for one of my classes but the book sense says "1" for "I" because it's > assuming it's a roman numeral. These TTS problems should have forced Himms > to change to another TTS for a few releases until they could iron out the > TTS bugs. Expecting your customers to just accept that it's a TTS bug > doesn't work. Another thing they could have done is delayed the launch > until it was corrected. > > It's a little frustrating because it feels like GW introduced this product > at the summer shows before it was ready and us as early adopters are > getting a less than acceptable experience with the device. I know I'm not > the first person to write this kind of message to the list and I'm sure I > won't be the last. > > The major reason I got the BookSense was the fact that it was going to be > able to play protected WMA files and until there is a hardware refresh of > the VR Stream, that won't ever be possible. > > If I want to read a book in a Spanish TTS voice, I can't on the BookSense, > if Himms sells in international markets why don't they make the localized > firmwares available to all their customers like HW does? They have a > firmware that allows you to have a Spanish voice and a North American > voice. It just feels like the BookSense is still very much a prototype that > should have been in development one more year but why do that when we can > makes lots of money and tell everybody it's ready and let our users beta > test the firmware that should have been a 1.0 release? > > Patrick > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list andyour message is > related to GW Micro or the BookSense, then please consider sending your > message to [email protected] so the entire list will receive it. > > To manage your subscription to gw-booksense, visit: > > http://www.gwmicro.com/listserv > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. To manage your subscription to gw-booksense, visit: http://www.gwmicro.com/listserv
