I can't help but think of sighted people who routinely purchase an extra pair of glasses because they can't read or work if one pair breaks. It is expensive, but since these types of technology serve us as our ability to read, it might well be that we should purchase a back-up. Thank God, we aren't talking about a $3,000 item! I have done that myself a time or two in order to keep up and running.
Dianne -----Original Message----- From: Robert C [mailto:[email protected]] Sent: Tuesday, August 31, 2010 3:37 PM To: Jenifer Gilley; Raul A. Gallegos; GW BookSense Discussion List Subject: Re: [GW-Booksense] Customer Service That is the reality of the business world. Please tell us what other company will send replacements or loaners. No its not fair we spend $500 on a device and it breaks on us and we are deprived of its use for am extended period of time while its being repaired. Why, its downright inconvenient. Somtimes life itself is inconvenient. Quote of the nanosecond. . . The only true wisdom is in knowing you know nothing. Robert & Dreamer Doll ke7nwn E-mail- [email protected] Home Page- http://webpages.charter.net/dog_guide/ ----- Original Message ----- From: "Jenifer Gilley" <[email protected]> To: "Raul A. Gallegos" <[email protected]>; "GW BookSense Discussion List" <[email protected]> Sent: Tuesday, August 31, 2010 3:02 PM Subject: Re: [GW-Booksense] Customer Service > Why not? If others are having this same issue with the on/off switch or > lock switch, is it really fair that we have to do without our units for a > month possibly at a time? > Jenifer Gilley > email > [email protected] > MSN: > [email protected] > ----- Original Message ----- > From: "Raul A. Gallegos" <[email protected]> > To: "GW BookSense Discussion List" <[email protected]> > Sent: Tuesday, August 31, 2010 12:18 PM > Subject: Re: [GW-Booksense] Customer Service > > >> Hello, just an fyi, we do have a loaner program for the Braille Sense >> and Voice Sense where the user can borrow one while the unit is in for >> repair. We do not have one for the BookSense though. >> >> Many thanks. >> >> On 8/31/2010 11:59 AM, Robert C wrote: >>> No they cant, its not the usual business policy to send replacements >>> or loaners. It was a month as well for mine to be repaired and sent >>> back. Other than the cost to ship to GW Micro, I was not out anything. >>> >>> What companies do this? If I owned a $6,000 BrailleSense and sent it >>> in for repair, yuh think GW would send me a loaner or replacement? In >>> all the years I have bought products and sent in for warranty repair, I >>> have never ever been sent a loaner or replacement unless the unit was >>> beyond repair. >>> >>> I thnk what would work better is for the customer to read and >>> understand the company's warranty policy. Its a pain in the behind when >>> we buy an expensive product and it fails. It would be a total pain if >>> there was no such thing as warranty. >>> >>> Quote of the nanosecond. . . >>> If men can run the world, why can't they stop wearing neckties? How >>> intelligent is it to start the day by tying a little noose around your >>> neck? >>> --Linda Ellerbee >>> Robert & Dreamer Doll ke7nwn >>> E-mail- >>> [email protected] >>> Home Page- >>> http://webpages.charter.net/dog_guide/ >>> >>> >>> ----- Original Message ----- From: "Bryan Bashin" <[email protected]> >>> To: <[email protected]> >>> Sent: Tuesday, August 31, 2010 8:20 AM >>> Subject: [GW-Booksense] Customer Service >>> >>> >>>> Hi Raoul and list, >>>> >>>> It's been a month since I've sent in my BS for repair of the fragile >>>> on/off switch some others have had issues with. I wonder if you or >>>> others on this list have an idea of what typical turnaround times are >>>> for such repair? After one month without a device I purchased to make >>>> use of every day I wonder if it might be a better customer service >>>> policy simply to do what many other companies do and ship the >>>> replacement upon RMA and then credit the purchaser when the original >>>> defective unit arrives at the company. In other words, can't owners >>>> of defective machines get a replacement immediately while HIMS takes >>>> its time in doing whatever they will do with the malfunctioning unit? >>>> >>>> Thanks >>>> >>>> If you reply to this message it will be delivered to the original >>>> sender only. If your reply would benefit others on the list andyour >>>> message is related to GW Micro or the BookSense, then please consider >>>> sending your message to [email protected] so the entire list >>>> will receive it. >>>> >>>> To manage your subscription to gw-booksense, visit: >>>> >>>> http://www.gwmicro.com/listserv >>>> >>> >>> If you reply to this message it will be delivered to the original sender >>> only. If your reply would benefit others on the list andyour message is >>> related to GW Micro or the BookSense, then please consider sending your >>> message to [email protected] so the entire list will receive it. >>> >>> To manage your subscription to gw-booksense, visit: >>> >>> http://www.gwmicro.com/listserv >> >> -- >> Raul A. Gallegos >> GW Micro Technical Support And Product Specialist >> Voice 260-489-3671, Fax 260-489-2608 >> Web http://www.gwmicro.com >> >> If you reply to this message it will be delivered to the original sender >> only. If your reply would benefit others on the list andyour message is >> related to GW Micro or the BookSense, then please consider sending your >> message to [email protected] so the entire list will receive it. >> >> To manage your subscription to gw-booksense, visit: >> >> http://www.gwmicro.com/listserv >> >> > > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list andyour message is > related to GW Micro or the BookSense, then please consider sending your > message to [email protected] so the entire list will receive it. > > To manage your subscription to gw-booksense, visit: > > http://www.gwmicro.com/listserv > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. To manage your subscription to gw-booksense, visit: http://www.gwmicro.com/listserv If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list andyour message is related to GW Micro or the BookSense, then please consider sending your message to [email protected] so the entire list will receive it. To manage your subscription to gw-booksense, visit: http://www.gwmicro.com/listserv
