Here is an update on Dave's quest to resolve the problem of the computer crash which occurred a couple of days ago.
Dave contacted Freedom Scientific, and after working with the tech he was advised it would be necessary to re-install his video drivers. Dave contacted Jed, one of the two sighted friends who had been assisting him. The other, Bill, who had come over yesterday was busy with visiting family from out of the area. Jed would not be able to come to the house Thursday <now yesterday as I write this>. Dave and I are leaving town in a few hours for a family reunion in Southern California, and will not be back till sometime Monday evening. Knowing this, Jed suspected he try a system restore to a point before installation of the beta. He and Dave figured it couldn't hurt, and fortunately they were right. Dave did have to re-install W/E 6.1 and JAWS 9, but both are now functioning as before the crash. One interesting result of the system restore was a message Dave was able to read which stated that Windows had recovered from a serious error, apparently a blue screen. Though the recovery had been successful, Windows was unable to determine the reason for the error. It only acknowledged the recovery to a previous restore point. We doubt that Windows is failing because without speech installed the computer was able to boot properly. Dave did locate a viewer log <I'm sorry I can't remember the exact name he gave and he's asleep now.> It was located in Administrative Tools if memory serves, and there were several events recorded on July 22/24th. Now we wonder whether any portion of this data could be helpful to the support staff. Reporting the situation and what appeared to have been the solution at the time was the reason Dave originally placed the call to Aaron. He had not intended to make a complaint, but rather had hoped to give possibly useful information. If anyone at Support would like to see this info, how do we get it to you? In all honesty, neither of us has ever sent an error log to any support entity. Once many years ago I sent a screen shot to Jed on a matter not connected with speech access, but have totally forgotten how to do it. Isn't there some way to turn the screen output to a text file which could be read with a screen reader? If not, a sighted tech would have to look at this report. If the support techs or anyone of a technical mind on the list would like to see this log, please let me know and please advise me how to do it. Also, please remember that we will not be home till sometime Monday. There is no wireless connectivity at Dave's mother's home. This is a major reunion and we will be with some 25 family members from around the country. We are unlikely to have much spare time so we aren't planning to take either laptop. Therefore, please understand that failure to immediately follow up on sending the report if it is desired does not mean we aren't interested in determining whether the beta played any part in the problem. We do want to be of help in correcting a problem if there is one, so please let us know if the report would be helpful. Thanks again for all help and ideas. Dave McElroy and Pam Drake If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [EMAIL PROTECTED] and include leave gw-info in the body of the message.
