Hi Jill,
It was a pleasure speaking with you today...
Thanks much for everything!
Thought the polite and prompt response below to
be a good headsup for folks concerning GW Micro's
Most appreciated technical support team.
John
From: "Raul A. Gallegos" <[EMAIL PROTECTED]>
To: GW Info Discussion List <[email protected]>
CC: GW Notetaker Discussion List <[EMAIL PROTECTED]>
Subject: Re: VoiceSense EMail?
Hello David. We already spoke over the phone,
however I wanted to give the steps which helped
in case others are taking notes. It seems that
the index file which contains the list of your
messages was corrupted and it must be deleted so
the email program can create it over again.
1. Press the reset button for 1 second and then release it.
2. Press ENTER on the File manager.
3. Press ENTER on the flashdisk.
4. Arrow down to the Email folder and press ENTER.
5. Press the letter M until the file mailinfo.txt is displayed.
6. Delete the mailinfo.txt file by pressing SPACE-D followed by ENTER.
7. Close the file manager with SPACE-Z then open
the email program by pressing F1-E.
Many thanks.
David Egan said the following on 12/7/2008 11:10 PM:
Tonight I was reading my third of sixty
downloaded e-mails on my VoiceSense. The
message started to open and then everything
went blank. Now whenever I go to open the e-mail program nothing happens.
All the other programs seem to be working fine,
but I am not able to get to e-mail even after
doing resets. There is important work there,
and I cant access any of it. Any suggestions will be much appreciated.
Trouble is though
with work, and late meetings
this week it will be difficult to communicate. Thanks, David
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Raul A. Gallegos -- GW Micro Technical Support
Voice: 260-489-3671 -- Fax: 260-489-2608
WEB: http://www.gwmicro.com
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