Hi, I havn't had that specific problem. nfortunately, depending on how thoroughly your company has customized Remedy, it is rather difficult to use. I have had the best luck closing tickets and requests. Havn't had much luck creating CRQ or trouble tickets because of the drop-down menus and unique controls. Actually, I had better luck in creating ITR or ADR tickets in Remedy 6.
Feel free to contact me off list if I can be of further assistance. Regards.. Joe Lanier -----Original Message----- From: Steve Jacobson [mailto:[email protected]] Sent: Tuesday, January 20, 2009 3:36 PM To: GW-INFO List Subject: Using Remedy Does anyone here enter requests into "Remedy?" Version 7 is accessible in many ways but I am getting very strange behavior on what are identified as radio check boxes. I am curious if this is unique to my system or if anyone has found a way around the problem. Thanks in advance for any thoughts. Best regards, Steve Jacobson If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. All GW-Info messages are archived at http://www.gwmicro.com/gwinfo, and can be searched through and sorted using the search form at the bottom of the page. If you wish to unsubscribe from this list, send a message to [email protected] and include leave gw-info in the body of the message.
